Business Services record of changes

Reminder – updated performance band descriptions for HSC VET exams

(Official notice NESA 28/23)

NESA updated the performance band descriptions for Business Services.

Effective from the 2023 HSC exam.

Amendment — Business Services Curriculum Framework syllabus for Year 11 2022

(NESA News)

NESA has amended the Stage 6 Business Services Curriculum Framework syllabus following the release of version 8.0 (25 January 2022) of the BSB Business Services Training Package on training.gov.au.

No impact on HSC courses and their requirements. No changes to HSC Content.

The cover page of the syllabus, associated documents and support materials now reference BSBv8, and are available on the NESA website.

Business Services Curriculum Framework for Year 12 2022

(Official Notice NESA 1/22)

NESA has been advised by the Australian Skills Quality Authority (ASQA) that the learner transition extension approved for students continuing their Business Services Curriculum Framework course (based on BSBv6.1) in 2022 does not apply to superseded units of competency that are ‘imported’ for their qualification.

NESA has revised the qualification overview documents on the website with tracked changes, to assist registered training organisations (RTOs) to identify the superseded units of competency:

• BSB20115 Certificate II in Business
• BSB30115 Certificate III in Business
• BSB30415 Certificate III in Business Administration.

RTOs are responsible for any gap training needed to meet the performance criteria and knowledge evidence requirements detailed in units of competency for these qualifications.

There is no change to examinable content (HSC Content) for the 2022 HSC exam.

Schools and colleges should consult with their school system and/or RTO regarding this advice and delivery of courses from the Business Services Curriculum Framework to Year 12 continuing business services students in 2022.

Revised Stage 6 Business Services Curriculum Framework syllabus

(Official Notice NESA 31/21) 

NESA has revised the Stage 6 Business Services Curriculum Framework syllabus following the release of version 7 (19 October 2020), version 7.1 (12 February 2021) and version 7.2 (23 July 2021) of the BSB Business Services Training Packageon training.gov.au.

The revised syllabus and support materials based on BSBv7.2 are now available. A summary of changes is listed below. New course numbers are detailed in the syllabus.

Implementation commences from 2022 with Year 11. The first HSC exam based on the revised syllabus will be in 2023.

Students who commenced a Business Services course in 2021 and are completing the course in 2022, will continue the course as outlined in the ‘old’ Business Services syllabus (final year of delivery with Year 12, 2022).

Students who want to undertake the 240-hour Business Services course in one year in 2022 will also complete the course as outlined in the ‘old’ syllabus.

This is in line with Australian Skills Quality Authority’s (ASQA) approval of an extended learner transition period for BSBv6.1 (specific to NSW secondary school students and for these qualification pathways) until 31 December 2022.

Any student wanting to sit the 2022 HSC exam must complete the 240-hour course from the ‘old’ syllabus.

Summary of changes – revised syllabus:

• qualifications:
  • BSB30120 Certificate III in Business supersedes BSB30115 (not equivalent)
    • BSB30120 provides for specialisations in Administration, Customer Engagement, Medical Administration and Records and Information Management
  • BSB30120 Certificate III in Business supersedes BSB30415 Certificate III in Business Administration (not equivalent)
  • BSB20120 Certificate II in Workplace Skills supersedes BSB20115 Certificate II in Business (not equivalent)
    • this qualification pathway deleted from the Framework – available as a VET Board Endorsed course from 2022
• associated HSC mandatory units of competency:
  • BSBCRT311 Apply critical thinking skills in a team environment added (core for BSB30120) – Innovation and technology focus area
  • BSBTEC201 Use business software applications added – Innovation and technology focus area
    • supersedes^* BSBITU211 Produce digital text documents, BSBITU212 Create and use spreadsheets and BSBWOR204 Use business technology (equivalent) – formerly HSC electives
  • BSBPEF201 Support personal wellbeing in the workplace added (core for BSB30120) – Safety and wellbeing focus area
  • BSBWHS311 Assist with maintaining workplace safety added (core for BSB30120) – Safety and wellbeing focus area
  • BSBSUS211 Participate in sustainable work practices supersedes BSBSUS201 (equivalent) (core for BSB30120) – Sustainability focus area
  • BSBPEF301 Organise personal work priorities – Working in the business services industry and workplace focus area
  • BSBTWK301 Use inclusive work practices supersedes BSBDIV301 (equivalent, core for BSB30120) – Working in the business services industry and workplace focus area
  • BSBXCM301 Engage in workplace communication – Working in the business services industry and workplace focus area
• formerly associated HSC mandatory units of competency:
  • moved to Section 2.4.2 HSC elective pool:
    • BSBOPS203 Deliver a service to customers supersedes BSBCUS201 (equivalent)
    • BSBOPS304 Deliver and monitor a service to customers supersedes BSBCUS301 (equivalent)
    • BSBFIN302 Maintain financial records supersedes BSBFIA301 (not equivalent)
    • BSBSTR301 Contribute to continuous improvement supersedes BSBINN201 Contribute to workplace innovation (not equivalent)
    • BSBINS302 Organise workplace information supersedes BSBINM301 (equivalent)
  • deleted from the Framework:
    • BSBIND201 Work effectively in a business environment (superseded)
    • BSBINM201 Process and maintain workplace information (superseded)
    • BSBSUS401 Implement and monitor environmentally sustainable work practices (superseded)
    • BSBWHS201 Contribute to health and safety of self and others (superseded)
    • BSBWHS302 Apply knowledge of WHS legislation in the workplace (superseded)
    • TLIP2029 Prepare and process financial documents
• HSC elective units of competency:
  • updated to reflect current unit of competency codes and titles
  • added to and deleted from the Framework as appropriate to the qualification pathway
• HSC focus areas:
  • 3 retained with changes and additions – Safety and wellbeing, Sustainability, and Working in the business services industry and workplace – HSC Content updated and added
  • one new – Innovation and technology – HSC Content added
  • 3 deleted – Customer service, Financial records, and Workplace information
• minor changes to syllabus format, such as removal of course requirement diagrams and reduced table referencing
• exam specifications – Section II will include 4 to 6 short-answer questions.

* also supersedes BSBCUE301 Use multiple information systems (not equivalent) – unit of competency not in Framework.

Amendment – Business Services Curriculum Framework Syllabus

(NESA News)

NESA has amended the Stage 6 Business Services Curriculum Framework syllabus following the release of version 6 (28 February 2020) and version 6.1 (19 October 2020) of the BSB Business Services Training Package on training.gov.au.

No impact on HSC courses and their requirements. No changes to HSC content.

The cover page of the syllabus and qualification overview documents now reference version 6.1 of the Training Package.

Amendment – Business Services Curriculum Framework Syllabus

(NESA News)

NESA has amended the Stage 6 Business Services Curriculum Framework syllabus following the release of version 4 and version 5 of the BSB Business Services Training Package. BSBv4 was released on training.gov.au on 21 February 2019 and BSBv5 was released on training.gov.au on 30 August 2019.

No impact on HSC courses and their requirements. No changes to HSC content.

The cover page of the syllabus and qualification overview documents now reference the latest version of the Training Package. In the syllabus, the term 'students with special education needs' has been replaced with 'students with disability' (refer NESA 24/19).

Updated Business Services Curriculum Framework Syllabus

(Official notice NESA 19/19)

NESA has updated the Stage 6 Business Services Curriculum Framework syllabus following the release of version 3 of the BSB Business Services Training Package. The updated syllabus, associated documents and support materials are available on the NESA website.

Implementation commences from 2019 for both Years 11 and 12.

Summary of changes:

• HSC elective units of competency (syllabus and qualification overview and course planning documents)
  • BSBITU211 Produce digital text documents supersedes BSBITU201 Produce simple word processed documents (equivalent)
  • BSBITU212 Create and use spreadsheets supersedes BSBITU202 (equivalent)
  • BSBITU213 Use digital technologies to communicate remotely supersedes BSBITU203 Communicate electronically (equivalent)
  • BSBITU311 Use simple relational databases supersedes BSBITU301 Create and use databases (equivalent)
  • BSBITU312 Create electronic presentations supersedes BSBITU302 (equivalent)
  • BSBITU313 Design and produce digital text documents supersedes BSBITU303 Design and produce text documents (equivalent)
  • BSBITU314 Design and produce spreadsheets supersedes BSBITU304 Produce spreadsheets (equivalent)
  • BSBITU315 Purchase goods and services online supersedes BSBITU305 Conduct online transactions (equivalent)
  • FNSACC311 Process financial transactions and extract interim reports supersedes FNSACC301 (equivalent)
• HSC focus areas (HSC Content) (syllabus and mind maps)
  • WHS regulation updated in Safety
  • references to (Cth) updated to (Australian Government) in Sustainability, Working in the business services industry and workplace and Workplace information
  • title of organisation updated – Department of the Environment and Energy – in Sustainability.

The 2019 Business Services HSC exam will be based on the updated syllabus.

Schools and colleges should consult with their school system and/or registered training organisation (RTO) regarding this update and delivery of courses from the Business Services Curriculum Framework for all their business services students in 2019.

New performance band descriptions for Business Services

(Official notice BOSTES 30/16)

The performance band descriptions for the Business Services HSC examination have been updated to align with the revised Stage 6 Business Services Curriculum Framework and are now available.

Revised Stage 6 Business Services Curriculum Framework Syllabus

(Official notice BOSTES 08/16)

The revised Stage 6 Business Services Curriculum Framework syllabus based on version 2 of the BSB Business Services Training Package is now available.

Key features of the revised syllabus include:

• access to Certificate II or III through the 240-hour course
• simplified syllabus format
• new format for describing the HSC Content.

Implementation commences in 2016.

The first Business Services HSC examination based on the revised syllabus will be in 2017.