Performance band descriptions for Retail Services
HSC performance band descriptions summarise the knowledge, understanding and skills typically demonstrated by students at each band level. NESA uses these holistic descriptions to report a student's level of achievement in the optional HSC exam.
Band 6
A student who performs at this level in the exam typically:
- demonstrates extensive knowledge and understanding of the HSC mandatory focus areas including Customer service; Safety; Sales and security and Working in the industry
- demonstrates extensive knowledge and understanding of one HSC stream focus area – General selling or Food selling or Community pharmacy
- communicates in a coherent, succinct and logical manner
- uses industry terminology accurately and appropriately
- supports responses with relevant workplace examples.
Band 5
A student who performs at this level in the exam typically:
- demonstrates thorough knowledge and understanding of the HSC mandatory focus areas including Customer service; Safety; Sales and security and Working in the industry
- demonstrates thorough knowledge and understanding of one HSC stream focus area – General selling or Food selling or Community pharmacy
- communicates in an effective and organised manner
- uses industry terminology appropriately
- supports responses with workplace examples.
Band 4
A student who performs at this level in the exam typically:
- demonstrates sound knowledge and understanding of the HSC mandatory focus areas including Customer service; Safety; Sales and security and Working in the industry
- demonstrates sound knowledge and understanding of one HSC stream focus area – General selling or Food selling or Community pharmacy
- communicates in an organised manner
- uses some industry terminology appropriately
- includes some workplace examples in responses.
Band 3
A student who performs at this level in the exam typically:
- demonstrates basic knowledge and understanding of the HSC mandatory focus areas including Customer service; Safety; Sales and security and Working in the industry
- demonstrates basic knowledge and understanding of one HSC stream focus area – General selling or Food selling or Community pharmacy
- communicates in a basic manner
- uses some industry terminology.
Band 2
A student who performs at this level in the exam typically:
- demonstrates elementary knowledge and understanding of the HSC mandatory focus areas including Customer service; Safety; Sales and security and Working in the industry
- demonstrates elementary knowledge and understanding of one HSC stream focus area – General selling or Food selling or Community pharmacy
- uses generalisations and non-industry specific terminology.
Band 1
Performance reported as Band 1 indicates that the minimum standard expected was not demonstrated.