Understanding your hire agreement and responsibilities

The hire agreement is the agreement between you and Camplify for the hire of the caravan. It explains what your responsibilities are while you are using the caravan.

Your hire agreement has two parts:

1. A rental agreement from Camplify, which includes your details, the booking number, how long you’ll have the caravan, and the caravan owner’s details.
2. The Camplify Hirer Terms and Conditions, which explain what you are responsible for, and what Camplify or the caravan owner is responsible for.

You are responsible for making sure that you understand and comply with the hire agreement.

If you have questions about your hire agreement or don’t understand some parts, you should speak to the owner of your caravan or contact Camplify on (02) 4007 4277

If something in the caravan stops working or needs repairs, contact the owner directly or call Camplify on (02) 4007 4277 as soon as possible. It’s a good idea to keep a record of when you made contact and what was discussed.

Do not try to repair anything yourself, and do not allow anyone else to carry out repairs or make changes to the caravan without written permission from Camplify. If something is damaged during your stay, you may be responsible for the cost of fixing or replacing it.

This means you won’t be held responsible for reasonable signs of use that happen over time, e.g. light scuff marks or minor fading.

Camplify has created a guide to help explain what is and isn’t considered fair wear and tear. You can read it here: https://www.camplify.com.au/fair-wear-and-tear-guide

If you’re not sure whether something counts as fair wear and tear or you have concerns, call Camplify on (02) 4007 4277 or talk to the caravan owner directly.

Under the hire agreement, you may be responsible for damage to the caravan during your hire term, if the damage is not attributable to general wear and tear. This is the case even if the damage was an accident or was caused by someone else. These costs are not covered by NSW Reconstruction Authority, Camplify or the caravan owner.

You may be required to pay for:

1. repairs to the caravan
2. replacement of damaged or missing items or equipment
3. extra cleaning (including cleaning carpets or upholstery)
4. re-installation of damaged items or equipment
5. towing or salvage services
6. replacing wheels, tyres, lights, windscreens, or any other damaged parts.

If the caravan is damaged at any time during your hire, contact Camplify immediately.

Do not try to repair the damage yourself or get someone else to fix it.

Under the hire agreement, you are not allowed to move the caravan.

If you believe the caravan needs to be moved — for example, because the location has become unsafe — you must contact Camplify first on (02) 4007 4277.

Do not move the caravan without Camplify’s written approval.

If you don’t need your caravan anymore, contact NSW Reconstruction Authority by emailing htfprograms@reconstruction.com.au. 

We will work with Camplify to arrange for the caravan to be collected early.

You can’t transfer the caravan to someone else, even if they’re a friend or family member. If someone you know needs a caravan, ask them to the Housing Recovery Service on  1800 695 043.

When you are reaching the end of your initial 6 month hire agreement, the NSW Reconstruction Authority will contact you to discuss your housing needs. If you need to extend your caravan hire, the NSW Reconstruction Authority can help you do this.

If you haven’t heard from us or you’re worried about your housing situation, please email housingrecovery@reconstruction.nsw.gov.au

When it’s time to return the caravan, it should be clean, undamaged and include all original items.

At the start of your hire, you and the caravan owner will complete a pre-hire condition checklist including photos. Make sure you’re comfortable with the pre-hire checklist and the accuracy of photos before signing. This checklist will be used again as a reference point when you return the caravan to check for any changes, damage or missing items.

Contact the Housing Recovery Service on 1800 695 043 if you need help with:

• the status of your caravan application

Contact NSW Reconstruction Authority by emailing housingrecovery@reconstruction.nsw.gov.au if you need help with:

• returning your caravan early
• extending your hire term
• referring someone else in need of temporary housing.

Contact Camplify on (02) 4007 4277 or your caravan owner if you have questions about:

• your hire agreement
• how to use or care for the caravan
• repairs, maintenance or reporting damage
• getting approval to move the caravan.