Overview of this occupation
ICT Business and Systems Analysts work with users to formulate system requirements, develop system plans and documentation, review and evaluate existing systems, and design and modify systems to meet users' business needs. Non-ICT Business Analysts (for example, Management Consultants) are excluded from this unit group. Non-ICT Business Analysts are included in Unit Group 2247 Management and Organisation Analysts.
What they do:
- Analyse design requirements for computer or electronics systems
- Apply information technology to solve business or other applied problems
- Apply robotic desktop automation to work tasks and systems
- Collaborate with ICT or network professionals to determine design specifications or details
- Collaborate with others to resolve information technology issues
- Communicate with others to arrange, coordinate, or conduct activities
- Design integrated computer systems
- Evaluate utility of software or hardware technologies
- Manage information technology projects or system activities
- Provide recommendations to others about computer hardware or software
- Train others in computer interface or software use
What technology tools they use:
- Application and load testing software
- Application server software
- Audio/video conferencing software
- Business intelligence and decision support software
- Business process management and automation systems
- Cloud computing infrastructure services
- Configuration management software
- Content workflow software
- Customer relationship management (CRM) software
- Customer survey and experience management systems
- Data management systems
- Data processing platforms
- Data warehousing services
- Document management and code versioning software
- Enterprise system management software
- File format conversion utilities
- Flow chart and diagram software
- Graphics or photo imaging software
- Project management software
- Quotation and cost modelling software
- Remote access and authentication services
- Social media platforms
- Software development and programming languages
- Statistical and data analysis software
What their interests are:
- Corporate – they enjoy organising, working indoors, understanding numbers and data.
- Practical – they enjoy working with equipment, operating machinery and fixing things.
- Scientific – they enjoy investigating, experimenting, discovering new ideas and analysing data.
Source: Australian Skills Classification, job and Skills Australia, Commonwealth of Australia. Used under Creative Commons BY 4.0 licence and Jobs and Skills Australia, ABS Census 2016, Customised Report.
Quick facts
ICT Business and Systems Analysts
All employees nationwide 1
The number of people employed in an occupations as their main job across all Australian states.
Projected growth 2
The projected increase in employment in Australia from May 2023 to May 2028.
Working in NSW 3
The distribution of people employed in an occupation in NSW.
Median weekly earnings before tax 4
Earnings are before tax and include amounts salary sacrificed.
Median age of all workers 5
This shows the median age of all workers in this occupation.
Part-time workers 6
Those who usually work less than 35 hours per week.
See footnotes for source details and additional information.
Skills and knowledge
What are they good at?
This table lists skills and knowledge categories according to how relevant they are for this occupation.
High expertise | Intermediate |
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Source: Australian Skills Classification, Jobs and Skills Australia, Commonwealth of Australia. Used under Creative Commons BY 4.0 licence.
Education and qualifications
ICT Business and Systems Analysts – Skill level 1
Occupation at Skill Level 1 have a level of skill commensurate with a bachelor's degree of higher qualification .
At least five years of relevant experience may substitute for the formal qualification
Source: Conceptual basis of ANZSCO, ABS Survey, Release Nov 2021.
Qualifications in this workforce
This table shows the distribution of employment by highest qualification completed (in any field of study).7
Year 12 and below
Certificate III or IV
Diploma or Advanced Diploma
Bachelor`s degree
Post-graduate
Source: ABS, 2021 Census of Population and Housing based on place of usual residence.
Use this as a guide for understanding what qualifications are the most common in this field. For personalised support on your education journey, talk to a Careers NSW specialist.
Talk to one of our specialists
At any career stage you can talk with a specialist from Careers NSW about your goals and how you can achieve them.