Overview of this occupation
ICT Support and Test Engineers develop procedures and strategies to support, create, maintain and manage technical quality assurance processes and guidelines and systems infrastructure, investigate, analyse and resolve system problems and performance issues, and test the behaviour, functionality and integrity of systems.
What they do:
- Evaluate utility of software or hardware technologies
- Monitor computer system performance to ensure proper operation
- Provide technical support for software maintenance or use
- Recommend changes to improve computer or information systems
- Resolve issues with computer applications, software, or systems
- Review computer information systems, procedures and networks
- Test computer system operations to ensure proper functioning
- Test software performance
What technology tools they use:
- Application and load testing software
- Business intelligence and decision support software
- Cloud computing infrastructure services
- Computer-aided software engineering tools
- Content workflow software
- Customer relationship management (CRM) software
- Customer survey and experience management systems
- Document management and code versioning software
- Enterprise application integration software
- Flow chart and diagram software
- Help desk and incident management software
- Project management software
- Remote access and authentication services
- Software development and programming languages
- Virtualised IT environments and terminal services
What their interests are:
- Business, Management And Sales – they enjoy meeting people, leading and talking with others.
- Corporate – they enjoy organising, working indoors, understanding numbers and data.
- Practical – they enjoy working with equipment, operating machinery and fixing things.
- Scientific – they enjoy investigating, experimenting, discovering new ideas and analysing data.
Source: Australian Skills Classification, job and Skills Australia, Commonwealth of Australia. Used under Creative Commons BY 4.0 licence and Jobs and Skills Australia, ABS Census 2016, Customised Report.
Quick facts
ICT Support and Test Engineers
The number of people employed in an occupations as their main job across all Australian states.
The projected increase in employment in Australia from May 2023 to May 2028.
The distribution of people employed in an occupation in NSW.
Earnings are before tax and include amounts salary sacrificed.
This shows the median age of all workers in this occupation.
Those who usually work less than 35 hours per week.
See footnotes for source details and additional information.
Skills and knowledge
What are they good at?
This table lists skills and knowledge categories according to how relevant they are for this occupation.
High expertise | Intermediate |
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High expertise
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Intermediate
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Source: Australian Skills Classification, Jobs and Skills Australia, Commonwealth of Australia. Used under Creative Commons BY 4.0 licence.
Education and qualifications
ICT Support and Test Engineers – Skill level 1
Occupation at Skill Level 1 have a level of skill commensurate with a bachelor's degree of higher qualification .
At least five years of relevant experience may substitute for the formal qualification
Source: Conceptual basis of ANZSCO, ABS Survey, Release Nov 2021.
Qualifications in this workforce
This table shows the distribution of employment by highest qualification completed (in any field of study).7
Source: ABS, 2021 Census of Population and Housing based on place of usual residence.
Use this as a guide for understanding what qualifications are the most common in this field.