There may be circumstances where you need to change your ceremony booking, by:
- requesting a different time and/or date for your ceremony
- postponing the ceremony
- cancelling the ceremony
- transferring your Notice of Intended Marriage to a private celebrant.
How to make a request
All requests must be made in writing by reply email from your confirmation email.
There may be a delay in response if your request comes to us from a fresh email.
What to include in your request
Changing your date, time, ceremony type or Registry venue
Email us with the following information:
- the full names of both partners
- your preferred ceremony venue
- your preferred ceremony type
- a list of three preferred dates and times for your rescheduled ceremony
We will aim to re-book your first preference.
If you aren't sure of your new ceremony date
If you need to postpone and re-book later, we can change your status to ‘date to be fixed’.
Fees for changing your ceremony
If there is a fee difference between your original and new ceremony, you will either need to pay the difference or you will be refunded the difference. Please note a ceremony booking cannot be confirmed until payment is complete.
Cancelling your ceremony
Include the following information in your request:
- the full names of both partners
- the reason for your cancellation.
Transferring your Notice of Intended Marriage
If you are transferring your Notice to an external celebrant, a transfer fee will apply.
You will need to email us:
- the full names of both partners
- the full name and contact details of your celebrant
- your intended new ceremony date.
Your celebrant will also need to email us:
- a request for transfer of your Notice, including your full names and the proposed place and date of your marriage
- their contact details
- their registered celebrant or Minister of Religion number.
Once the above has been completed, we can transfer your Notice of Intended Marriage to your new celebrant.
Notice periods
If you give the required notice for a change, cancellation or transfer, you will be able to apply your existing payment to a new booking or be eligible for a refund for all services not yet supplied.
However, if you make a request for a new booking without the required notice as outlined below, or if your ceremony is cancelled on the day, a fee will apply for a new booking.
| 30 days’ notice |
|
| 45 days’ notice |
|
| 60 days’ notice |
|
Refunds
In accordance with our refund policy, the Registry can only refund the certificate and ceremony fee for a Registry ceremony if the transfer or cancellation occurs within the notice periods specified above. Please note, the lodgement fee is non-refundable.
If you are requesting a refund, please allow up to 3 weeks for the funds to appear in your account. Please advise if the card initially used for payment is no longer active.