This grant funds a single statewide provider to help older people in supported accommodation understand and exercise their rights through free, independent information, advice, advocacy and education.
Key information
- Status: Open
- Grant amount: $1,400,000
- Application opened: 1 June 2026
- Application closes: 30 June 2026, 5:00 pm
Program objective
The Statewide Provider Grant is a component of the Aged Care Supported Accommodation Program (ACSAP).
The grant funds a single provider to deliver the core program components of independent advice, advocacy and education services across NSW.
This approach ensures consistent service quality, streamlined access, strong accountability, and equitable service coverage across metropolitan, regional and remote communities.
About ACSAP
The objective of the program is to ensure older people living in, or intending to live in, supported accommodation can understand and exercise their rights by providing access to free, independent information, advice, advocacy and education.
The program aims to protect older residents from unfair, unsafe or unlawful practices by offering a trusted, accessible pathway to raise concerns, resolve disputes and navigate complex accommodation arrangements.
ACSAP assists older people to understand their legal rights and responsibilities under relevant legislation and supports them to take informed action to protect their housing, safety, wellbeing and financial security.
The Aged Care Supported Accommodation Program (ACSAP) comprises a total of $1.7 million in funding each financial year (for 5 years), with funding split between the following two components:
- Statewide Provider grant: $1.4 million
- Specialist Retirement Village Education and Support Resource Provider grant: $300,000
For information about the specialist provider grant, visit Specialist Retirement Village Education & Support Resource Provider grant.
This program is funded and administered by NSW Fair Trading.
Eligibility
To support a flexible and capable service system, the statewide provider may be:
- a single organisation, or
- a consortium of eligible Community Legal Centres (CLCs) working together under one funding agreement and one Lead Agency.
Who can apply
The applicant must:
- be an incorporated, community based not-for-profit organisation or registered charity
- be based in NSW
- be financially viable
- deliver ACSAP services free of charge across NSW
- have (or, for a consortium, collectively have) appropriate premises and access channels, including phone, email, outreach and face-to-face options
- for consortium applications: have a clearly identified Lead Agency, with documented governance arrangements, including referral pathways, information sharing and shared practice standards.
Who can’t apply
The following people and organisations are not eligible for funding:
- individuals or groups of individuals
- unincorporated organisations
- organisations that may realise a commercial gain from the project
- organisations not based in NSW.
Activities funded under this grant
The funding supports community-based organisations to deliver a suite of independent advice, advocacy and education services to older people living in, or entering, supported accommodation across NSW.
The service must include:
- operating a dedicated statewide 1800 Freecall service as the primary access point during business hours
- information, advice and rights education
- individual advocacy and tailored support for residents, including help with communication and negotiation
- dispute resolution and early intervention to prevent escalation
- tribunal preparation and assistance, including representation
- community education and outreach, including workshops, webinars, and targeted activities for regional, rural, CALD, and Aboriginal communities.
What your application needs to include
Visit ACSAP Statewide Provider Grant 2026 forms to access the following resources:
- application form
- grant guidelines
- performance reporting standards
- operational workplan template
- budget template.
Complete the ACSAP Statewide Provider Grant application form.
Gather and complete the required supporting documents:
- organisational chart
- 2026/27 budget
- operational workplan
- relevant policies and procedures documents (where available)
- copies of all relevant insurances
- conflict of interest declarations
- last 2 audited financial statements.
Start the application
Email your application and supporting documents to grants@customerservice.nsw.gov.au.
You must submit your application with all required documents by 5pm, 30 June 2026. Applications submitted after this date will not be accepted.
After the application is submitted
Successful applications will be decided by: NSW Fair Trading and the Minister for Better Regulation and Fair Trading.
Grant applications are assessed using a two-stage process (assessment stage and decision-making stage), which ensures fairness, consistency and alignment with the Grant Administration Guide.
Assessment
Applications are reviewed to ensure they:
- meet the eligibility criteria
- include all required documents
- include sufficient detail and supporting information to enable assessment.
Applications that meet these criteria are then reviewed by the Grants Assessment Committee who consider and make recommendation to the decision maker. This stage involves:
- assessment against the assessment criteria in the program guidelines
- comparative assessment against other eligible applicants
- consideration of program priorities, available funding and overall merit
- final funding recommendations.
Only applications that meet the minimum requirements at this stage will progress to the decision making stage.
Decision making
This stage involves a recommendation to, and approval by, the Minister.
Notification to applicants
Following the approval by the Minister, NSW Fair Trading will contact successful and unsuccessful applicants in writing.