Future of online contact

Help us transform how you contact NSW Government online to ask questions, make complaints, give compliments and provide suggestions.
future of online contact banner
future of online contact banner

What’s this about?

We know there are a lot of different ways to contact the NSW Government online.

Sometimes it may be difficult to know how to reach the right person, what information to provide and whether we have received your message

We want your feedback to create a better way to contact us online, so it will: 

  • be clear and easy to use

  • connect you with the right person or department 

  • allow us to respond and act on your request. 

Be involved in shaping the future of online contact  

We want to provide you with the best experience by working with you to understand how you want to interact with government online, what has worked well and not so well, and hear your suggestions on how we can improve.

Your feedback will inform the ongoing work of NSW Government to make it easier for you to get in touch with us, and for us to respond to your needs.

Have your say

Have your say by Wednesday 31 August 2022.

Please complete the survey and tell us why you contact us online. Did we meet or fall short of your expectations? How can we improve your experience?  



1 August 2022 to 31 August 2022

Take the survey

Consultation period

From:1 August 2022
To:31 August 2022

See consultation methods

More information

Email: Project team
Phone: n/a
Agency Website

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