Go4Fun frequently asked questions

Go4Fun is a free healthy lifestyle program for NSW families with primary school-aged children. The program is offered on the Better Health App with extra support from trained health coaches with a health-related qualification.

Go4Fun helps families build the skills and confidence to make small, budget-friendly changes that add up to a big difference in long-term health and wellbeing. The program gives parents and carers clear, trusted information and guidance – a stress-free solution for busy families that want to make healthier choices every day.

Once signed up families have 6 months of unlimited access to fun, practical online activities to complete together, through the Better Health App. Parents and carers will also be able to schedule up to 8 confidential calls with a qualified health coach for extra support and guidance.

Online activities together with health coaching gives families the tools and trusted information they need to help make healthy changes together.

Families learn clear, practical strategies to make healthier choices in a way that feels right for them and fits into their budget. Topics include:

• food – from simple tips for portion sizes, to reading food labels and planning balanced, budget-friendly meals
• physical activity – fun ways to get moving as a family indoors and outdoors
• healthy routines – improve sleep, learn about mindfulness techniques, manage screen-time, and support the whole family to feel confident in lasting change.

Go4Fun supports families to choose achievable health goals and creates small moments to build confidence together.

Nothing! Go4Fun is completely free for families with primary school-aged children across NSW.

Health coaching calls are scheduled to suit your family’s busy routine, and you’ll have full access to the Better Health App for 6 months. Families can join Go4Fun anytime and work through the program at their own pace.

Health coaching is available between 9am to 9pm Monday to Friday (AEST/AEDT), excluding NSW public holidays. Families can choose if they prefer to video or voice call with their coach. Calls typically last up to 20 minutes each.

Go4Fun is delivered by expert health coaches from the Better Health Company. They are qualified health professionals including dietitians, exercise physiologists, psychologists, and social workers. All Health coaches hold Health Coach Training Certificates and are accredited with HCANZA (Health Coaches Australia and New Zealand Association) so they are experts in behaviour change and habit formation.

Health coaches support families to set goals, stay motivated and turn healthy ideas into everyday choices. Coaches work with parents and carers in a non-judgmental way, supporting families to make changes that fit into real life.

Health coaching calls are scheduled to suit your family’s busy routine.

Health coaching is available between 9am to 9pm Monday to Friday (AEST/AEDT), excluding NSW public holidays. Families can choose if they prefer to video or voice call with their coach. Calls typically last up to 20 minutes each.

After you sign up for health coaching, you will get an email with instructions on how to join the calls by phone or video. Calls usually last about 20 minutes, and your family can decide who wants to take part.

In the first call, the health coach will get to know your family. They may ask general questions about your child and what your family wants to achieve. You may also set some goals together.

Follow-up calls can focus on checking progress, talking about health topics from the Better Health App, and finding ways to overcome any challenges your family is facing.

Your family can have up to 8 calls and choose how much time to leave between each call.

The Better Health App is a type of Progressive Web-based App (PWA), which provides a consistent app-like experience across a range of devices (phones, tablets, laptops, desktops). New and improved Go4Fun learning resources are available through the Better Health App.

The Better Health App is accessed through a weblink, which is provided when you register for Go4Fun. Using this link, you can access Go4Fun resources through your web browser or you can download a widget on to your device to easily re-access the learning resources. You do not need to install an App from an App Store.

Yes, an internet connection is required to use the Better Health App, however it is designed to work well even with slow internet connections.

Downloading the Better Health App provides families a more streamlined way of engaging with the Go4Fun learning resources. The app remembers your log in details, so you can relaunch with just one click and allows app notifications to be shown.

Downloading the Better Health App uses minimal device storage.

Any NSW family with a primary school-aged child between the ages of 4.5 and 13 can join. Siblings of participants may also take part. Children who are under a healthy weight (below the 5th BMI percentile for their age and gender) may not be eligible. This helps ensure the program is safe and suitable for all participants.

If you have questions or concerns about your child’s growth, it’s a good idea to speak with your GP or healthcare provider. They can check how your child is growing and give advice to best support their health and development.

To register for Go4Fun, sign up online, call 1800 780 900 between Monday to Friday, 9am to 5pm or email contact@go4fun.com.au.

No, you don’t need a referral from a health professional to participate in Go4Fun. All children between the ages of 4.5 to 13 within your family, as well as any siblings who are close to this age, are welcome to join.

Go4Fun is a family-based program. Children must take part with an adult (over 18) who is ideally involved in their mealtimes, daily routines and play time. Foster carers, grandparents, aunts and uncles, older siblings, or any adult who cares for the child can take part as the parent or carer.

A parent or legal guardian must register the child and give consent for them to join the program.

The Go4Fun team, who are part of the Better Health Company, will call to confirm your registration within a week and provide further details on the program to ensure it is suitable for your child. After this, you can start straight away.

There are many free programs and tools to help your family live a healthier lifestyle.

• Healthy, easy recipes – explore nutritious, family-friendly meals.
• Healthy living website – Discover simple ways to eat well, get active and make healthy changes at any age.
• Get Healthy Service – a free phone and online coaching program for people aged 16 and over in NSW. Qualified health coaches provide personalised support to eat well, stay active and improve wellbeing. They also offer tools and advice to help women stay healthy during pregnancy and after birth.
• Aboriginal Knockout Health Challenge – a free program for Aboriginal and Torres Strait Islander peoples to come together with Mob, learn about healthy eating and enjoy an active lifestyle.
• Active and Creative Kids vouchers – eligible families can apply for $50 vouchers from the NSW Government to help pay for sport, recreational, creative or cultural activities through Service NSW.

If you or your child need extra support, talk to your doctor or another health professional.

If you join Go4Fun you will be asked to provide consent in a form. This form tells you what you need to do, how we keep everyone safe, how we expect people to behave, how we protect your privacy and data, how we use your feedback to make our service better, and why we might need to contact you again in the future.

You can track your family’s favourite activities, games, recipes and the short modules you have completed in the Better Health App.

All Aboriginal families can access expert Aboriginal health coaches. To connect with an Aboriginal health coach, call 1800 780 900 between 9am and 5pm, Monday to Friday, or email contact@go4fun.com.au.

Interpreter services are available in more than 250 languages. Interpreters are NAATI-qualified and available to help with registration and at every stage of the program.

You can ask for an interpreter when you register. Indicate your preferred language when you register, call 1800 780 900 between 9am and 5pm, Monday to Friday (excluding public holidays), or email contact@go4fun.com.au.

The National Relay Service is available to support families that may find it challenging to connect over the phone or online due to hearing or speech difficulties.

If your child needs other types of support, such as help with learning, behaviour or other needs, tell your health coach during and they will do their best to provide support and make sure your family has a positive experience.

Yes, you can register for Go4Fun and access expert health coaching over the phone. 

Call 1800 780 900 between Monday to Friday, 9am to 5pm to register over the phone. 

The Better Health App may also be accessible with a slow internet connection and does not use large amounts of data or device storage. See the Better Health App FAQs for more information.

Go4Fun helps your family develop healthy changes that last beyond the program. Keep using the tips and tools you’ve learned to stay on track.

The Better Health App is available for 6 months, even if you finish health coaching. During these 6 months you will continue to have access to all the activities, games, and resources to support maintaining your healthy changes.

If you or your child needs more support, talk to your doctor or another health professional for advice. For more information and support for you and your family visit Healthy living.

You can track your family’s favourite activities, games, recipes and the short modules you have completed in the Better Health App.

Find other NSW programs to eat well, move more and feel your best on the Healthy Living website. Support is available for every age and stage of life, to help you reach your health goals. You can also discover more healthy recipes, easy meal ideas, and practical tips to help you enjoy balanced meals and snacks every day for better health and wellbeing.