Justice Health NSW makes history with groundbreaking digital implementation

The SDPR compiles an individual’s health record, test results and health information into one secure system. Clinicians can access a patient’s record in real time to improve patient safety, continuity of care and the patient experience.

The SDPR will be fully implemented across all NSW Health Local Health Districts by the end of 2028 ensuring a more integrated and connected health system to improve patient safety and care.

The system will link more than 220 public hospitals, 150 pathology collection centres, 65 laboratories and 600 community health centres across NSW.
 

Justice Health NSW Chief Executive, Wendy Hoey PSM said she was exceptionally proud to lead the organisation through the biggest transformation in its history.

“Justice Health NSW has successfully transitioned to the Single Digital Patient Record marking a historic moment for the organisation, for patients and the NSW public health system,” Ms Hoey said.

“Our staff have worked exceptionally hard to ensure a successful cut over to the new system, and continue to fine tune their use of it. Working alongside NSW Health Pathology, the Single Digital Patient Record Implementation Authority (SDPRIA), and EPIC Systems, we have delivered the biggest change in our organisation’s history.”

“This change will impact how we deliver patient care improving workflows, continuity of care, and medication safety. It will mean for the first time that a patient’s medical record will be able to be accessed instantly by our health professionals to provide faster, safer and more informed decisions about their care.”

“We are already starting to see benefits for patients and look forward to the full implementation across the state in 2028.”

Justice Health NSW Chief Digital Health Officer, Neville Board said he was excited for how the system is going to improve continuity of care, patient safety and clinician experience.

“The Single Digital Patient Record creates a unified statewide system to improve care quality and efficiency. By consolidating five applications into one secure platform, it enables real-time access to patient data across primary care, mental health, drug and alcohol, and oral health, reducing fragmentation and supporting better clinical decisions and care monitoring,” Mr Board said.

“Around 2,000 Justice Health NSW staff in patient-facing, operational, and care delivery roles have been trained in system use, workflows, and data governance.

“Go-live followed a two-year program of integration, configuration, and change management. The technology—both infrastructure and application—worked well from day one. We continue refining workflows and user experience with clinical teams, suppliers, and stakeholders. As the first NSW Health entity to deploy the Single Digital Patient Record at scale, we’ve learnt a lot and look forward to sharing these lessons with other NSW Local Health Districts and Pillars.”

For more information about the Single Digital Patient Record launch visit: One step closer to more seamless and connected care for everyone in the public healthcare system