Patients praise care and treatment received - Wentworth and Balranald
Patients at Wentworth Health Service and Balranald MPS have reported highly positive levels of care and experience, according to the latest Bureau of Health Information rural survey.
Far West LHD Chief Executive, Mr Umit Agis, said the results were very pleasing for the district and its staff, and confirms a commitment to providing a welcoming service to our communities.
'Almost all patients (98 per cent) at these two facilities said they were 'always' treated with respect and dignity, and said the care they received was either 'very good' (81 per cent) or 'good' (13 per cent),' Mr Agis said.
The patients reported very favourably about the nursing and medical staff, with 88 per cent of patients saying they 'always' had confidence and trust in the staff treating them.
Almost all patients (94 per cent) said staff were 'always' kind and caring towards them and more than seven in 10 patients (77 per cent) said the care was 'very well organised'. Around eight in 10 patients (81 per cent) said health professionals 'always' explained things in a way they could understand.
'We always take these surveys conducted by the BHI very seriously. They are a measuring tool in our continual review of our services to improve patient outcomes and the way our patients are cared for,' he said.
'It is extremely pleasing that the respondents at these two facilities rated the care they were provided so highly and particularly the level of confidence and trust they have in their local staff.
'I personally want to congratulate all the staff and managers at these two facilities and thank our patients and community for their invaluable feedback,' said Mr Agis.
Between mid-2012 and mid-2019 the Far West Local Health District increased its workforce by an additional 160 full time equivalent staff - an increase of 29.9 per cent.
The record 2020-21 $29.3 billion NSW Health budget includes $8.3 billion for Local Health Districts in rural and regional areas.