Patients give high ratings of care in Blue Mountains, Springwood and Lithgow hospitals
Admitted patients at Blue Mountains, Springwood and Lithgow hospitals have rated their experiences of care very highly, as revealed in the 2021 Bureau of Health Information Adult Admitted Patient survey.
An adult patient is being seen by their doctor
The survey asked patients admitted to hospital about their experiences of care across a broad range of areas.
At Blue Mountains Hospital 93 per cent of respondents rated their overall care as ‘very good’ or ‘good’. Almost all, 85 per cent, of the surveyed patients at the Blue Mountains Hospital said they definitely had trust and confidence in the health professionals caring for them. Well-coordinated care also rated highly with 93 per cent of patients rating how well health professionals worked together as a team as very good or good
Almost all of the surveyed Springwood Hospital patients, 97 per cent, rated the care they received as ‘very good’ or ‘good’. The hospital scored significantly higher than the state average across a range of important aspects of care including privacy during their stay, no delays in discharge and the organisation of care.
Lithgow Hospital performed similarly well to our other hospitals with 94 per cent of patients rating their care as ‘very good’ or ‘good’. In particular, nurses and doctors were very highly rated by Lithgow patients with 96 per cent rating their treating doctors and 98 per cent rating their nurses as ‘very good’ or ‘good’. The vast majority of surveyed patients, 90 per cent, also said their cultural or religious beliefs were ‘always’ respected during their admission.
Nepean Blue Mountains Local Health District Chief Executive, Kay Hyman welcomed the results of the survey and thanked patients for their feedback.
“Our staff work tirelessly to deliver the highest quality care to our patients and these results are a testament to their hard work,” Mrs Hyman said.
“Last year was an extraordinary year in the face of COVID-19 with the Delta and Omicron waves in the second half of 2021 and I’m incredibly proud of how our staff adapted to the challenges it presented.
“The results show that despite the challenges we are putting the patient and their experiences first to deliver world-class health care.”
The 2022-23 budget for Nepean Blue Mountains Local Health District is over $1 billion; this is an increase of more than $82 million, or 8.8 per cent, on the 2021-22 budget.
Between mid-2012 and mid-2022 the Nepean Blue Mountains Local Health District increased its workforce by an additional 1,441 full time equivalent staff - an increase of 40.4 per cent including 211 more doctors, 514 more nurses and midwives, and 212 more allied health staff.
The NSW Government is investing a record $33 billion in health as part of the 2022-23 NSW Budget. A record 10,148 full-time equivalent staff will be recruited to hospitals and health services across NSW over four years, as part of a $4.5 billion investment. The Budget also includes $408 million over two years to fast-track elective surgeries and $899 million for the ongoing COVID-19 response.