Useful contacts for retirement village residents and operators
Contact details for organisations that support retirement village residents and operators in NSW, including legal, advocacy and industry services.
Help and contacts for residents
Seniors Rights Service
Provides free, confidential advocacy, advice, education and legal services to older people in NSW. This includes advice to residents of retirement villages about retirement village contracts and other disputes.
Tel: 1800 424 079 or (02) 9281 3600
Website: www.seniorsrightsservice.org.au
Solicitor referral service of the Law Society of NSW
Can refer you to a solicitor specialising in retirement village matters.
Tel: (02) 9926 0333
Email: lawsociety@lawsociety.com.au
Council on the Ageing (COTA)
Produces directories of retirement villages in both the metropolitan and country areas. These include details about the contracts, services and costs of each village.
Tel: 1800 449 102 or (02) 9286 3860
Website: www.cotansw.com.au
Law Access Service
Provides free legal information and advice in NSW.
Tel: 1300 888 529
TTY: 1300 889 529
Retirement Village Residents Association (RVRA)
A non-profit organisation which represents the interests of residents.
Tel: 1300 787 213
Website: www.rvra.org.au
Contacts for operators
Retirement Living Council, a division of the Property Council
Represents the retirement village industry including investors, property owners, developers, the industry’s professional service and trade providers.
Tel: (02) 9033 1900
Website: propertycouncil.com.au/advocacy/our-divisions/retirement-living-council