Retirement village operator obligations – data reporting
NSW requires retirement village operators to report key data annually, improving transparency for residents. Operators report their data through the retirement villages portal.
Data reporting obligations for retirement village operators
Retirement village operators must provide data on the following categories to the Secretary of the Department of Customer Service:
- name, address and contact details for the retirement village and operator
- information about the residents committee (if any)
- number of units
- residence right types
- information about complaints handled internally by the operator
- village contracts or pricing
- demographic information about residents and staff
- other management and operational details.
The data under each category may be updated and published.
When does the data have to be provided?
Operators are required to provide data:
- at the time of registration of a retirement village
- annually, within 1 month of the end of the financial year of the village
- within 21 days of the operator becoming aware of a change to the reported data.
What data will be published?
The NSW Government publishes data that may be relevant to consumers. This means current and prospective residents have easier access to information, no longer needing to go from village to village to seek information.
The retirement villages digital portal
To comply with reporting obligations, operators can submit required data using the retirement villages portal.
The portal allows operators to provide relevant data easily and creates a central location for all publicly available information.
For more information please see our guide to using the retirement villages portal.
Contacts for retirement village information
Find a list of useful contacts for retirement village residents, owners, prospective residents and their families.