Key information
- The owners corporation must approve or reject the building inspector and costs to rectify the building defects.
- The owners corporation needs to complete online tasks in stages 2, 6 and 8.
How to register for the Strata Hub
What owners corporations must do
The Strata Hub will send you an email advising you that ‘a Building Inspector has been proposed for your building’ including the strata bond number. You will need to ‘Register for the Strata Hub’ or ‘Log into’ to the Strata Hub to view the details of the development and progress the building bond case.
If you are having trouble registering, follow these instructions.
- Read and accept the Privacy Statement, complete ‘ReCAPTCHA’ and select ‘Continue’.
- Complete the fields onn the ‘Personal Details’ page. The fields marked with a red asterisk [*] are mandatory.
Note: Save your username and password details somewhere secure so you can log in easily next time. - If you understand the statements, tick the checkboxes and select 'Continue’.
Select 'Owners corporation’ under Registration Details. Please enter the Australian Business Number (ABN)/Australian Company Number (ACN) of the owner's corporation.
- Your owners corporation name will be displayed. Select ‘Register’.
- You will see an onscreen message about a welcome email. Select ‘Return to login screen’.
- The email address you enter will be used to send a login confirmation.
- To login, enter your username (your email address) and temporary password.
- You will be emailed a ‘Verification Code.
- Enter the verification code and select ‘Submit’.
- The system will ask you to change your password. Set your new password to complete your registration process.
- You will be able to see the Welcome page.
Search your ‘Strata Bond Number’, you will be able to see and update the details.
To log off, click on your initials in the bottom, left-hand corne and select the ‘Log off’ option.
The supported browsers are Google Chrome, Microsoft Edge, Mozilla Firefox and Safari.
If you are having trouble viewing the left panel menu options, check your browser is not zoomed in past 100%.
If you are still having issues after trying these steps, email the Strata Hub administrator for support at stratasystem@customerservice.nsw.gov.au or call 13 32 20.