Stage 4: Rectify defective building work
Who is involved
- Developer
- Builder
- Owners corporation
- Owner/occupier
Who has tasks in the Strata Hub
- Developer – change details of the builder if required
If you need to change the builder, you need to update their details by emailing the new details to
stratasystem@customerservice.nsw.gov.au
What the developer must do
As the developer, you’re responsible for rectifying defective building work identified in the interim report. You must liaise with the builder to get the work rectified.
If the original builder is not available, you must arrange for another builder to do the work.
What the builder must do
As the builder, rectification of defective building work can commence at any time after the building work is complete. You should finish rectifying the defective building work before the final inspection begins.
You must give at least 14 days written notice to the owners corporation, the developer, the lot owner and the occupier if you need to enter the affected lot and/or common property (for example, a unit and balcony).
You may enter the lot only at a time that is reasonable, or at a time agreed with the owner or occupier.
What the lot owner or occupier must do
The owners corporation, any person who has exclusive use of common property, a strata managing agent, any building manager or manager of the common property and owner or occupier of a lot must provide any assistance that is reasonable to enable an inspection to be carried out.
You cannot unreasonably refuse access to your property (your ‘lot’ or unit) if the builder has given the required 14 days notice.
How to complete online tasks
To complete SBBIS tasks, developers need to use the Strata Hub.
Strata Hub instructions
Our user instructions make it easy for you to understand what to do on the Strata Hub.
Note: Each time you log in, you will need to enter the new verification code emailed to you.
Overview of the 8 stages of the scheme
Developer registers their project and lodges the building bond in the NSW Planning Portal.
Within 12 months of the building work being finished, the developer must appoint a building inspector.
Between 15 to 18 months after the building work is finished, the building inspector will complete an interim inspection and report.
This can happen at any time, but the builder needs to rectify any identified defects before Stage 5 (indictive period is between 18 to 21 months after the building work is finished).
Between 21 to 24 months after the building work is finished, the building inspector will complete a final inspection and report.
If there is defective building work identified in the interim report that has not been rectified, it will be identified in the final report. The cost to rectify the defective building work identified in the final report must be agreed or determined.
The building bond is used to pay for the rectification work identified in the final inspection and report. The building bond payment process should be completed between 2 to 3 years after the building work was finished.
The owners corporation completes the rectification of the defective building work. If the rectification costs less than the building bond, the balance is returned to the developer.
Contact us
Strata Building Bond and Inspections Scheme
You can contact the SBBIS team at any stage during the SBBIS process via email at stratabond@customerservice.nsw.gov.au
For technical issues, contact the Strata Hub (Stages 2-8) via email at stratasystem@customerservice.nsw.gov.au