BCNSW eCert user guide for electricians

Registering for an account

Last updated:
01 December 2025
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Access BCNSW eCert

What you'll need to get started

  • Your licence details (individual licence or qualified supervisor licence)
  • A valid email address (and access to your inbox for verification)

Note: You cannot register with a company licence.

How to register

1

Go to the login page and select the sign up option

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BCNSW eCert Login page showing fields for Licence number and Password, with options for Forgot Password and Sign up, and a Log in button.

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BCNSW eCert Login page showing fields for Licence number and Password, with options for Forgot Password and Sign up, and a Log in button.
BCNSW eCert login page
2

Enter your details

The information you enter must match your licence records exactly (except for the email address)

  • First name
  • All middle names (only if shown on your licence)
  • Last name
  • Phone number
  • Email (you can use an email address that’s different from the one on your licence).
  • Your individual licence number or qualified supervisor licence number
  • The state in which your licence is registered
  • Address

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BCNSW eCert Sign up for an account page. The form includes fields for First name, Middle name, Last name, Phone number, Email, Licence number, State where licence is registered, and Address. Users can select Enter Address Manually. Below are checkboxes to agree to terms and conditions, a reCAPTCHA verification, and buttons to Sign up or Cancel.

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BCNSW eCert Sign up for an account page. The form includes fields for First name, Middle name, Last name, Phone number, Email, Licence number, State where licence is registered, and Address. Users can select Enter Address Manually. Below are checkboxes to agree to terms and conditions, a reCAPTCHA verification, and buttons to Sign up or Cancel.
Sign up home screen
3

Read and tick to accept the terms and conditions of use

4

Tick and complete the reCAPTCHA pop up to verify yourself

reCAPTCHA confirms that you are a human and is a security measure that helps protect our systems.

5

Press the sign up button

6

Check your email

You’ll receive an email with instructions on how to set a password for your account. Look for an email from donotreply_BCNSW@customerservice.nsw.gov.au.

7

Set up your password

Your password must:

  • be a minimum of 10 characters in length,
  • not contain your account name or parts of your full name, and
  • contain three (3) out the following four (4) categories for complexity:
    • at least one number (0-9)
    • at least one uppercase character (A-Z).
    • at least one lowercase character (a-z).
    • at least one special character (for example: !@#$%^^&*()-=`|\(){}[]:;"'<>,.?/).

Once your password is set, go to the login page and enter your licence number and password to log in. 

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Screenshot of a Building Commission NSW webpage showing a message titled “Password set up.” The page thanks the user for signing up and explains that to complete account setup, they must provide a password. It notes that instructions have been sent to the user’s email address. The page features the NSW Government logo and a simple white background with blue text.

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Screenshot of a Building Commission NSW webpage showing a message titled “Password set up.” The page thanks the user for signing up and explains that to complete account setup, they must provide a password. It notes that instructions have been sent to the user’s email address. The page features the NSW Government logo and a simple white background with blue text.
Sign up progress screen after the user selects Sign up and enters all required information
8

Request your one-time passcode

As an important security feature, BCNSW eCert uses two-factor authentication every time you log in to help protect your account from unauthorised access.

Each time you log in, a one-time passcode will be sent to your registered email address.

Important notes:

  • You’ll need to enter it within 10 minutes of receiving it.
  • If your code has expired, you’ll see the 'Your code has expired' message with a resend code button.
  • Press resend code button to receive a new passcode and try again.

Sometimes the one-time passcode email can take a moment to arrive. If you haven’t received it after 10 minutes, try again using the resend code option.

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Screen stating Your code has expired, please click the button to generate a new one with a button labelled Resent Code beneath it.

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Screen stating Your code has expired, please click the button to generate a new one with a button labelled Resent Code beneath it.
One-time passcode expired screen
9

Enter your one-time passcode and select the next button

You will be logged into the portal and taken to the home page.

Entering your address

Using address search ensures your address is saved in the correct format for the portal. However, sometimes an address may not appear in the search so it will need to be entered manually.

Using address search option
  1. Start by typing the site address in the address search box
  2. Select the correct match from the drop-down list
  3. Check the details are correct, then select the save button to confirm

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Address field with text “4 PO” entered as the start of an address search. A drop-down list displays suggested matches, including addresses in WA, VIC, and NSW. Option to select Enter Address Manually is available below the list.

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Address field with text “4 PO” entered as the start of an address search. A drop-down list displays suggested matches, including addresses in WA, VIC, and NSW. Option to select Enter Address Manually is available below the list.
Address search using drop-down list
Entering your address manually

If no match appears in the address search drop-down list, select the enter address manually option.

  1. Enter the required fields, including street name and type, suburb, postcode and state. All required fields must be completed.
  2. Add extra details if needed (e.g. unit, apartment or level)
  3. Check the details are correct, then select the save button to confirm

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Manual address entry form. Fields include Unit/apartment, Street number, Street name and type (required), Suburb (required), Postcode (required), and State (required, drop-down menu).

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Manual address entry form. Fields include Unit/apartment, Street number, Street name and type (required), Suburb (required), Postcode (required), and State (required, drop-down menu).
Manual address entry fields
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