BCNSW eCert user guide for medical gasfitters and technicians

Managing your contact information

Last updated:
01 December 2025

Please note that updating your details in BCNSW eCert will not update your information on the Contractor and Tradesperson Register.

To make changes to your register details, visit the Tradesperson certificate page.

On this page

Log into BCNSW eCert

How to update your contact details

1

Select the 'My profile' tab in the top menu

2

Review and edit your details

By selecting the edit option, you will be able to make changes to your email address, phone number and address.

Select the save button to continue.

If there are errors with your name or licence details, please contact us for support.

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My Profile page showing user details: name, licence number, expiry date, phone number, email, and registered address. An option to tick Update Address is available. Save button is displayed at the bottom.

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My Profile page showing user details: name, licence number, expiry date, phone number, email, and registered address. An option to tick Update Address is available. Save button is displayed at the bottom.
Example of My profile pop-up window screen
3

Validate the changes

A validation email is sent when you change your email address. You must action this email within 72 hours to complete the update.

Updating your address

To update your address, tick the update address option in the profile settings window.

Using address search ensures your address is saved in the correct format for the portal. However, sometimes an address may not appear in the search so it will need to be entered manually.

Using the address search option
  1. Start by typing the site address in the address search box
  2. Select the correct match from the drop-down list
  3. Check the details are correct, then select the save button to confirm

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Address field with text “4 PO” entered as the start of an address search. A drop-down list displays suggested matches, including addresses in WA, VIC, and NSW. Option to select Enter Address Manually is available below the list.

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Address field with text “4 PO” entered as the start of an address search. A drop-down list displays suggested matches, including addresses in WA, VIC, and NSW. Option to select Enter Address Manually is available below the list.
Address search using drop-down list
Entering your address manually

If no match appears in the address search drop-down list, select the enter address manually option.

  1. Enter the required fields, including street name and type, suburb, postcode and state. All required fields must be completed.
  2. Add extra details if needed (e.g. unit, apartment or level)
  3. Check the details are correct, then select the save button to confirm
My Profile page with Update Address and Enter Address Manually options selected. Manual address entry fields displayed: Unit/apartment, Street number, Street name and type (required), Suburb (required), Postcode (required), and State (required). Save button at the bottom.
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