Receiving a social housing property offer
When a suitable social housing property becomes available, a housing provider will contact you to with an offer. This will happen once you reach the top of the NSW Housing Register.
Receiving an offer
Depending on the type of housing provider you selected in your housing application, you may be offered a property owned or managed by:
- Homes NSW
- a community housing provider.
You may receive up to 2 offers. Before each offer, we will discuss your circumstances so we match you to a property that best meets your needs.
Matching your housing needs
The property offered will fit your needs, including:
- the number of bedrooms your household needs
- your approved allocation zone (not the suburb you would like to live in)
- any medical, disability or special requirements demonstrated in your application.
A provider will not consider an offer as unreasonable if you:
- dislike the suburb or neighbours
- dislike the property’s look or have personal preferences.
Next steps after receiving an offer
The provider making the offer will advise you about the next steps and timeframes.
Generally after receiving an offer, you will have up to 2 days to inspect the property and decide if the property suits your needs. After this you will need to let the housing provider know if you would like to accept or reject the property offer.
If you do not respond within the timeframe, the provider will assume you are not interested in the property, and it will be offered to another applicant.
Accepting a property offer
If you accept the offer, the provider will tell you when you can move in and arrange a time for you to sign the lease.
Rejecting a property offer
If you reject an offer, you'll need to provide a letter and supporting documents explaining why. The provider will review your reasons and decide if the offer was reasonable based on your needs.
If it was reasonable, the offer counts. If not, it won’t. The provider will confirm this decision in writing. If you reject your final reasonable offer, your application will be closed and your name will be removed from the NSW Housing Register.
If you still need housing after your application is closed, you will need to start the application process again. This means your waiting time will start from the date of your new application.
Reviewing the decision
If you disagree with the decision we’ve made, talk to your client service officer. If you’re still not satisfied, you can ask to have the decision reviewed.
For more information, see appealing a housing decision.