MyHousing online services

MyHousing Online Services are simple, convenient tools that allow you to access your information or submit applications or requests online 24 hours a day, 7 days a week.

MyHousing app

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MyHousing app logo

MyHousing app

Access your housing information from Homes NSW using the MyHousing app on a smart phone. The app allows you to check account balances and transactions, make payments, view and update contact details. Get help using the MyHousing app.

Apply for assistance

Application for housing assistance

Who this application is for

  • people applying for social housing
  • people waiting for social housing.

What you can use this application for

Use this application to apply for all types of housing assistance, including:

  • public housing
  • community housing
  • Aboriginal housing.
Rentstart Bond Loan application

Who this form is for

  • people applying for social housing
  • people waiting for social housing
  • people applying for help renting privately.

What you can use this form for

Use this form to apply for financial help for private rentals, including:

  • rental bond loans
  • advance rent payments.

Manage your application or your tenancy

MyHousing Account and Information service

Who this service is for

  • people applying or waiting for social housing
  • current public housing tenants
  • people applying for help renting privately.

What you can use this service for

Use this service for:

  • checking the balance of your rent, water, Rentstart Bond Loan and other accounts
  • viewing or printing your transaction history
  • updating your contact details
  • viewing information about your application.
Change of Circumstances form

Who this form is for

This form is for people who have applied for social housing and are currently waiting on the Housing register.

What you can use this form for

Use this form to advise us of any changes to your approved application for housing assistance, like changes to:

  • income
  • medical support
  • housing requirements.
Tenancy online

Who this service is for

  • current public housing tenants.

What you can use this service for

Use this service for:

  • reporting changes to income, savings, shares or assets
  • requesting to add or remove people within your household
  • consenting to pay your tenancy accounts using Centrelink payments
  • informing us when you or your household owns or no longer owns land, a dwelling or other property.

Make a payment

ePay Tenancy

Who this form is for

  • current public housing tenants
  • former public housing tenants with a debt they need to pay

What you can use this form for

Use this form to make payments for:

  • rent
  • water usage
  • rental bond
  • tenant repair costs
  • debt from previous tenancies
  • other costs you need to pay related to a tenancy.
ePay Rentstart Bond Loan or Temporary Accommodation Contribution

Who this form is for

  • people who need to repay a Rentstart Bond Loan
  • people who need to repay a Temporary Accommodation Contribution.

What you can use this form for

Use this form to repay:

  • a Rentstart Bond Loan
  • a Temporary Accommodation Contribution.

Make a request

eRepair

Who this service is for

  • current public housing tenants.

What you can use this service for

Use this service for:

  • requesting a repair online if you are a Homes NSW tenant and the repair is not urgent. 
Independent Living Skills Assessment form

Who this form is for

  • people applying for social housing
  • people waiting for social housing
  • current public housing tenants.

What you can use this form for

Use this form to request completion of an Independent Living Skills Assessment Form by your nominated healthcare professional/support provider. It will be returned to you for your review before it is submitted to Homes NSW. 

Medical assessment form

Who this form is for

  • people applying for social housing
  • people waiting for social housing
  • current public housing tenants.

What you can use this form for

Use this form to request to complete a Medical Assessment Form online without needing to attend an appointment. 

Appeal a decision

Appeals online

Who this form is for

  • people applying or who have previously applied for social housing
  • people waiting for social housing
  • current and former public housing tenants
  • people applying or who have previously applied for help renting privately.

What you can use this form for

Use this form to request a review of a decision made by Homes NSW.

Manage how we communicate

eLetters

Who this form is for

  • people applying for social housing
  • people waiting for social housing
  • current public housing tenants
  • people applying for help renting privately.

What you can use this form for

Use this form to let us know you'd like to access your housing letters online so you can:

  • view them quickly
  • print or save them. 
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