About eLetters
How to access your letters online and frequently asked questions.
We’ve made it easier for you to access your housing letters.
The eLetters service lets you:
- receive your letters quicker
- view, print or save letters
- keep your letters safe
- reduce your paper use.
If you are a main applicant or a tenant and have provided us with your email, we'll send a secure link to your email inbox to view your letter online.
You may also receive a small number of letters by SMS if you've provided a mobile phone number.
It's important that you keep your contact details up to date so we can provide you with a quick, secure and convenient way to receive letters.
You can update your contact details or update letter delivery preferences quickly in eLetters.
Watch the video
The below video explains what eLetters are and how to sign up for them.
eLetters video
Frequently asked questions
There are a small number of letters we will send to you via SMS including some arrears and dishonoured payment letters.
Some letters are not suitable to be delivered via email so you will receive these by post. For example, if you need to complete and return a form or if the letter needs to be physically signed.
Your letter delivery preferences relate to letters only. From time to time we may need to contact you by SMS or email for urgent business matters. For example, we may contact you by SMS or email to make an offer for a social housing property.
Yes. If you haven’t provided your contact details to us, you will need to provide your mobile number and email address in order to receive letters via SMS and/or email.
You can call the Housing Contact Centre on 1800 422 322 or speak to staff at your local office.
Yes, you can speak with your local Client Service Officer and they will be able to help you.
You can click on the unsubscribe link at the bottom of your email or complete the online form to update your letter delivery preferences.
There could be a number of reasons for this. It could be the device you’re using, or a firewall blocking the link or the problem may relate to your browser or the DNS settings in your device. If you cannot access your letter, contact your local office, and they will retrieve the letter for you.