Client verification and electronic identification

Client verification allows us to check if you are a housing client. Electronic identification allows us to verify your identity electronically.

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Client verification

This section allows us to check if you are a housing client. You can verify yourself using your Client Reference Number (found on letters sent by your housing provider), Payment Reference Number (found on your quarterly statements) or your Centrelink Reference Number. If you are unable to locate any reference number, you can still submit the form.

Step 1 about you - asking for more details.

1. You will be asked to verify if you are a social housing client in Step 1 About You.

Client verification screen showing name and identification number fields.

2. Your last name and date of birth will be prepopulated.

3. Enter your Client Reference Number or Payment Reference Number or Centrelink Reference Number. Note Payment Reference Number is for Homes NSW tenants only.

4. Click Verify.

5. If your details do not match our records, the message will appear. You will have five attempts before the form will ask you to move onto the next question.

6. If your details match our records, this message will appear. If we are unable to match, you are still able to proceed through the form.

Electronic identification

This section allows us to verify your identity electronically, eliminating the need to upload documents or to bring them into an office. You will need either your Australian Passport, Australian Drivers Licence or Medicare Card. If you do not want to verify your identification electronically, you will need to provide identification documents at a later stage.

Consent to add identification screen showing consent notice and add id button.

1. Click Yes to consent for Housing to check your identification electronically. If you select No, you will need to bring these documents into a Homes NSW office.

2. Alternatively, you can upload and attach your ID to the form by clicking on Add an identification document.

Identification screen showing Medicare card details.

3. When choosing a form of identification, the required fields will appear. Enter your details then select Run Identification check.

4. If your chosen form of ID returns a successful result, the above message will appear.

5. If your chosen form of ID returns an unsuccessful result, the above message will appear. You can enter the details of another form of ID and try again by clicking on Change Details / Retry.