Forgot my form ID or password

If you’ve forgotten your Form ID or password or cannot locate the form registration email, you can retrieve or reset them following these easy steps.

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Forgot my form ID

If you’ve forgotten your Form ID or cannot locate the form registration email, you can retrieve it following these easy steps.

1. If you have forgotten your form ID, click on Forgot Form ID?. You will be prompted to answer some questions before an email is sent to you.

Form id email address, password and date of birth fields

2. Enter your password, email address and date of birth that you used to register for the form, then click on Send Form ID.

3. Check your mail for an email containing your form ID. If the fields on the previous page have been answered correctly, an email with your form ID will be sent to you.

Forgot my password

If you have forgotten your password, you can reset it again following these easy steps.

Sign in screen showing forgot password link.

1. If you have forgotten your password, click on Forgot Password?.

Password reset screen showing fields to fill in and reset my password button.

2. Enter your form ID, email address and date of birth that you used to register for the form.

3. Click on Reset My Password. If the fields above have been answered correctly, an email will be sent to you.

4. Check your mail for an email for further instructions on how to reset your password.

Screenshot of password reset email example showing reset link.

5. Click on the unique link. This will allow you to change your password.

Change password screen showing fields and change password button.

6. Enter your new password then confirm this again. Once you have done this, you can sign back into the form.