Managing accounts in the MyHousing app
Details on managing housing accounts, including transaction history and account types.
The below video provides a demonstration on how to navigate the accounts section of the MyHousing app.
Accounts
This is a message that we have sent you about your account. A copy of each message will appear on the Check my Messages page.
This is where you can view your account transaction history, for the account. It will show transactions for the past 24 months.
This the water account for Homes NSW tenants.
If you have paid off this debt, your account balance will display at $0.00.
This account is set up for charges that do not relate to Homes NSW rent, water, tenant damage or former tenancy charges. We use this account for charges that relate to things including bank dishonour fees if you are paying by direct debit and the deduction has been rejected. It also includes other charges such as fob key replacement costs.
This account includes any charges from a previous Homes NSW tenancy which you are responsible for. It may include things like unpaid rent and water charges or for the costs of repairs that you were responsible for. If you have paid off this debt, your account balance will display at $0.00.
This account is for any repair charges that you are responsible to pay.
The Payment Reference Number is the number for your Rent account. You will be given the opportunity to select which account you wish to pay when you are in the ePay screen.
My detailed account (rent, water, miscellaneous, repairs, bond loan, former tenancy debt)
This will allow you to download a copy of your transaction history in a PDF format.
No. It may take up to 3 business days for the payment to appear in the relevant account.
The amount of time it takes for payments to appear will depend on the day of week and time of day and how you make a payment.
If you select All Transactions, the last 24 months will appear.
Simply click on ‘Accounts’ on the main navigation bar to return to the Account Summary page or click the back to accounts button on the top of the page.
This means your account is in debit or arrears.
This is where your account has been billed for things such as Rent, Water, and Repairs etc.
This is where your account has been billed for things such as Rent, Water, and Repairs etc.
This is so you can see more transactions. Each time you click on the 'Load More' button, you will see another 25 transactions. This button is at the bottom of the transactions list. If there are 25 or less transactions, you will not see this button.
If you click on Load More, the next 25 transactions will display at a time.
Transactions in MyHousing are listed from newest to oldest, whereas transactions in your quarterly statement appear from oldest to newest.
To make it easier to read some of the descriptions for charges and payments have been simplified. While the descriptions may be different the amounts and dates will be identical.