Updating your MyHousing account contact details

Instructions for updating contact information associated with your MyHousing account.

The below video provides a demonstration on how to navigate the contact details section of the MyHousing app.

There are no details within some of the contact detail fields. What does this mean?

This means Homes NSW does not currently have this information. You can provide this information by entering the details on the page and clicking on the update button.

I need to update my mobile number only. Does that mean I have to update every field on the page?

No, you can just update the mobile number field, and click update at the bottom of the page.

If my emergency contact is the same person, do I still have to enter their name twice for both landline and mobile?

Yes, even if the emergency contact is the same person, you still have to enter their name in both fields and the relevant emergency contact number.

If I update my contact details on this page, will this update my records straight away?

If you update your contact details on the Contact Details page, it will update Homes NSW records immediately.

If I update my email address here, will that change my username/email address login?

Yes. Please ensure you remember the email address you updated.