Registration for MyHousing accounts

1. Main or joint tenants
2. Former tenants
3. Main applicants
4. Rentstart Bond Loan

This is someone who lives in a Homes NSW or Aboriginal Housing Office (AHO) property and has their name listed on the tenancy agreement. This is the person who signed the lease.

This does not include additional people living in the property.

A former tenant is someone who was previously a main social housing tenant (either with Homes NSW or a community housing provider participating under Housing Pathways).

This is someone who has applied for social housing assistance (either with Homes NSW or a community housing provider participating under Housing Pathways) and have their name listed as the main person on the application.

This does not include and people on the main applicant’s application.

This is someone who applied for, and has been approved for, a private rental Bond Loan and is currently paying it back.

This does not include other people included on their application.

You need your:

1. Homes NSW CRN, PRN or ARN (see below for details)
2. Active email account

This is a unique number issued to you when you apply for housing assistance. It is not your Centrelink Customer Number.

You can find your CRN on letters that may have been sent to you by a social housing provider.

This is the reference number given to you when you were approved to be listed on the NSW Housing Register. You may have it on older letters that may have been sent to you by a social housing provider.

This is the number given to a Homes NSW tenant or to a client approved for a Bond Loan. The PRN is the number of your account which you pay your rent or Bond Loan into. It is also the number on your quarterly statement. You will need this number if you are going to make online payments to your accounts.

Check if you have entered the information correctly. If you have not made a mistake, this could mean the Last Name or Date of Birth you gave do not match our records.

You will need to use the personal details you used when you first registered with MyHousing. You can do this by checking letter or emails we have sent you, or a copy of your application if you kept it.

If you are still having trouble you will need to call 1800 422 322 so you can check your housing record.

Do you share an email address with anyone? You will need to check whether someone else (e.g. family member/friend) has used your email address. If you are unsure you can call 1800 422 322 for help.

The email address you gave is not an address that we are able to send an email to.

The email address you provide must:

• not have spaces
• only have one '@'
• not start or end with '@'
• have at least one full stop
• have at least one full stop after the '@'
• not start or end with a full stop.

The password you have chosen does not:

• have at least eight character’s and at least one upper case letter
• include at least one lower case letter
• include a number.

No. You must choose from the options provided.

If any details are incorrect, click on the ‘Back’ button to go back to the previous screen where you can update this information.

This could mean that the information you have entered does not match our records or that you do not meet the access rules to register.

To be able to register for the website, you will need to be either a:

• main tenant - the person who signed the Homes NSW lease,
• main applicant - the person who submitted an application for housing assistance and were told you are on the waiting list,
• main Rentstart Bond Loan client - the person who signed the application and Homes NSW has loaned you money towards your private rental bond,
• former main tenant - a person who has previously lived in a public housing property.

You will need to restart the registration process and register using the correct email address. Return to the login page and click on ‘Create an Account’ and follow the steps.

The link will expire, and you will need to restart the registration process.

If this happens, return to the MyHousing login page and click ‘Create an Account’. Follow the steps, using the email address you used previously.

You should receive the email within a few minutes. If you are in a poor network area, it may take a little longer. Firstly, check your spam or junk folder or try refreshing your email inbox. If you do not receive the email, you can call 1800 422 322 for help.

Copy and paste the URL into a browser which will take you to the registration page. You must verify your account within 24 hours, or it will no longer work. If this happens you will need to restart again. If you continue to have problems, you can call 1800 422 322 for help.