Frequently asked questions

The MyHousing app allows you to access and manage your housing information on the go from your smart phone.

Registering for the app will provide access to key features personalised to your circumstances:

• view account balances such as rent, water and Rentstart Bond Loan
• make payments to accounts
• update contact details including emergency contacts
• view tenancy and household details including rent and income information
• complete a Rent Subsidy Application
• request maintenance repairs
• track the progress of your application and submit support information
• view approved application details
• access support services.

Anyone who downloads the app, including service agencies and homeless clients, are able to view:

• support services
• office locations
• provide feedback
• lodge a non-urgent repair
• make a payment.

The MyHousing app is available to use on iOS11 and iOS12 and Android devices from version 5 and onwards.

The MyHousing app is designed to be used on smart phones, whereas MyHousing Account and Information is web based and designed to be used on computers. The app has all the same features as MyHousing Account and Information, plus additional features such as:

• rent and income
• my household members
• track social housing application progress
• make a payment using ePay
• lodge a repair request
• send us feedback.

The MyHousing app requires internet connection and cannot be used offline.

To check if an update is available, check the App store or Google Play.

To register for MyHousing, you must create an account and be one of the following:

• Main tenant
• Main applicant
• Rentstart bond loan client
• Former tenant

To view your housing information, you will need to register for the app. It is strongly encouraged to register to get the most out of the app, otherwise there are only minimal features on the app that can be used by those who do not register, eg accessing support services, making a payment, lodging maintenance and making payments.

Note: You only need to register once to access both MyHousing app and MyHousing Account and Information.

Due to privacy and security reasons, only the main tenant or applicant is able to register for MyHousing. The app is open for anyone to download and will have features that may be useful including make a payment and lodge a repair.

Homes NSW will ensure that client information is protected and made secure as it can possibly be. Any inactivity of more than 10 minutes, the app will automatically log you out.

For the security and privacy of your information, please ensure you always log out of the app and where possible, do not share your password.

If you have an active account with Homes NSW, you are able to view and check your account information up until 24 months.

You can view account transactions and history up to 24 months in the app but you cannot download statements. To download PDF statements, please visit MyHousing Account and Information.

Anyone can make a payment into your account without logging in provided they have the Payment Reference Number. This feature is available on the landing page of the app.

Yes. For applicants who have applied for social housing, you will be able to track the progress of your application in My applications.

The following file formats are accepted: Word DOC, DOCX, GIF, JPEG, JPG, PDF, PNG, XLS, XLSX

20MB

Once you submit all the required evidence, you should receive an outcome within four weeks.

To have your information updated, you will need to complete a Change of Circumstances form which can be found on our website. To access the website within the app, tap on Contact info icon, then Visit the Homes NSW website to complete the form online. Alternatively you can call the Housing Contact Centre on 1800 422 322.

Yes. Main applicants or tenants who have had their application approved are able to see key information including the status of their application in the once registered and logged into the MyHousing app.

You will only be able to view your Application for Housing Assistance on the MyHousing app.

The app currently only displays the progress of an Application for Housing Assistance (AHA) you will need to contact your nearest Homes NSW office or the Housing Contact Centre on 1800 422 322 to track your application for transfer.  If your transfer has been approved you can view the summary details in the app – Allocation zone, bedroom etc