Make a payment with ePay in the MyHousing app
Instructions for making payments via ePay in the MyHousing app, streamlining the payment process.
About ePay
ePay is a safe and secure way to pay your tenancy charges online.
You will need your Rent Payment Reference to use the ePay service. You can find your Rent Payment Reference on your tenancy agreement or your quarterly statement.
You can make payments for:
- rent
- water usage
- tenancy bond
- tenant repair costs
- combined former debt
- miscellaneous.
Using ePay
This guide will help you understand how to make a payment into an account. Payments can be made on various pages including Set up your account, Log in or within Accounts and payments.
You can access ePay when you first download the MyHousing app but will need your Payment reference number to make a payment.
The log in screen also allows access to ePay. You will need your Payment reference number handy to make a payment.
The Make a payment feature is also available on the transaction history of each account.
Being logged into the app, your Payment reference number will display automatically.
Let’s take a look at making a payment without being logged in.
Enter your Payment reference number, then tap Next
Enter an amount into the nominated account, then tap Next. Note: You can enter an amount to one or more accounts.
Select your payment method type, Credit card or Direct debit.
Once selected, enter details in the required fields
Tap Review to check details you’ve entered are correct
If all details are correct, tap Pay
Once payment is processed, your receipt will generate and a copy will be available as a PDF.
Simply tap Open as a PDF to view.
