Help with the tenancy online form
About Tenancy online
Use this form to tell us about changes to things like your income, assets, medical conditions or number of people in your household.
General information
Help resource covering tenancy management online, including FAQs and troubleshooting.
Register to get started
Steps for new users to register for tenancy online services, enabling management of tenancy matters.
Client verification
Instructions for verifying identity for tenancy management using reference numbers or without verification.
Electronic identification
Details on electronic ID verification for online tenancy services, simplifying the verification process.
Uploading documents
Instructions for uploading required documents for tenancy applications, including accepted formats.
Save for later and continue
How to save your form at any time and come back to finish it later, as long as it is within 30 days.
Forgot my form ID
Support for retrieving Form IDs, necessary for completing or accessing tenancy forms.
Forgot my password
Guidance on resetting passwords for tenancy-related online accounts.
Status page
Users can check the status of their tenancy applications and submitted documents.
Tenancy online form - Frequently asked questions
This document contains Frequently Asked Questions relating to the new Tenancy Online Form for tenants.
Understanding the tenancy online form
Watch the video
The Tenancy online form allows clients to report any changes to their income, set up rent deductions, notify us of changes to household members and let us know if they plan to leave the property. Have a quick look at the video to see how you can access the form.
The video covers information including:
- When to use tenancy online form
- How to access the form
- What you will need to complete the form
- Completing the form
