Living in public housing

Everything you need to know as a tenant of Homes NSW. Understand your rights and responsibilities, request repairs, find info on paying rent or appeal a decision.

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Quick links

Access help and services

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Access online services

Easily access your information online 24/7, engage with Homes NSW services and submit applications or requests through your MyHousing account.

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Request a repair or maintenance in public housing

If you're a tenant of Homes NSW, you can request a repair by phone or online.

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Move, swap or transfer housing

Find out how to change, renew or end your public housing tenancy. Get help moving to another property if your home no longer meets your needs, or transfer your tenancy to another person in your household.

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Appealing a housing decision

Find out the process for appealing decisions made by Homes NSW.

Tenancy Hub

Visit the Tenancy Hub for information you need as a Homes NSW tenant.

Help with costs

Help with the rent and other charges in public housing

Get help understanding rent and rent subsidies, learn your payment options, get your bond back and more.

Help with costs for jobseekers and students

Get more information on programs that offer training, job opportunities, and help with your rent costs when you start or return to work.

Help with stretching your budget

The Cost of Living Hub can help you make the most of your money with tips and tools, easy ways to stretch your budget, and access to trusted advice and support.

Before, during and after your tenancy

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Before you sign a lease

Before your appointment with your CSO to sign a lease, make sure you've done these things.

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Living in your home

Tips for a successful tenancy, including taking care of your property and handling pets and visitors.

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Leaving social housing

Help with your next step, whether that's moving to temporary accommodation, renting a home privately or buying a house.

Learn more about living in public housing

Your rights and responsibilities as a tenant of public housing

As a tenant of public housing, you have several rights and responsibilities.

Health and safety at home

Tips and tricks for keeping your home safe, including fire safety, prevening mould, using your solar hot water system effectively and disposing of unwanted household items.

Home modifications

Homes NSW can modify public housing properties to support tenants with medical or disability needs, helping you live safely and independently at home.

You might also find these useful

Apply for help with housing

Help applying for social housing and choosing where you want to live.

Housing office finder

Find your nearest Homes NSW housing office and get information on their hours, location, phone number, and services offered.

Living in community housing

Everything you need to know as a tenant of community housing. Understand your rights and responsibilities, get involved in the community or appeal a decision.

Contact Homes NSW

Homes NSW

Find out how we can help you find or keep your housing and how to apply for private rental assistance, including Rentstart bond loans.

Phone:1800 422 322
Website:Homes NSW
MyHousing Mobile app:MyHousing Mobile app help page
Housing offices:Find your nearest housing office
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