Keeping your home fire safe in public housing

We want to keep everyone in your household safe from fires. Many household fires can be prevented. Here are a few simple things you can do.

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In case of a fire

Escape as quickly as possible and call 000.

If you are deaf or hard of hearing, dial 106 by TTY or visit Fire and Safety NSW's page on Emergency calls. The 'Contacting emergency services' section has ways to contact 000 by internet relay, captioned relay, SMS relay, video relay and ordinary phone.

Being fire safe

Many household fires can be prevented. Here are a few simple things you can do:

regularly check risk areas
make sure you have working smoke alarms
practise kitchen fire safety
prepare a home fire escape plan.

Follow these safety checks from Fire and Rescue NSW to make your home fire safe.

After a fire

Your priority is to ensure that you and your family are safe. In an emergency, escape as quickly as possible and phone 000.

Fire and Rescue NSW will advise when a person can re-enter a fire damaged property.

In most cases Fire and Rescue NSW will tell us when a fire has occurred. We will contact you to discuss how we can help, or you can phone us and we'll arrange help as fast as possible.

Smoke alarms

Smoke alarms are connected to your homes wiring system. They are usually mounted in a high position located in the living room, hallway or bedrooms.

If you are hearing impaired, you can have a strobe light connected to your smoke alarm.

You will notice two different lights on your smoke alarm:

A steady green light shows the alarm is being powered.
A red light that flashes once a minute shows the alarm is working.

What to do if the alarm goes off

If your smoke alarm goes off and you smell smoke, leave the property immediately. Once outside, phone 000 and report the fire.
If a smoke alarm sounds regularly for no clear reason, or you think it is not working, contact the Maintenance Hub on 1800 422 322. If you live in community housing, you’ll need to contact your housing provider directly.

Taking care of your smoke alarm

Do not remove or interfere with any parts of the smoke alarm – it’s against the law.
A contractor checks the smoke alarm annually. We organise this with you.
Do not attempt to open the alarm as it is connected to the main power supply and could give you an electric shock.
If insects trigger the alarm, spray the ceiling around the alarm with insect surface spray. Never spray the alarm directly.