Homes NSW maintenance service
Homes NSW provides maintenance services to keep your home in good condition. As a tenant, you are responsible for taking care of your property and reporting any maintenance needs to Homes NSW as soon as possible. If you live in community housing, you need to contact your housing provider to report maintenance needs.
Maintenance Hub
When you call the Maintenance Hub, you will talk to a Homes NSW staff member, not an external contractor. This service is available 24 hours a day, 7 days a week.
We will oversee every part of your maintenance request and make sure the right contractor is allocated to you.
To report or follow up on a maintenance issue, call the Maintenance Hub: 1800 422 322.
If you want to provide feedback on your maintenance experience, contact the Maintenance Hub at the same number.
Emergency maintenance issues
Emergency repairs can include:
- flooding from a burst water pipe
- raw sewerage overflowing inside your home
- a gas leak
- a major water leak that can’t be isolated
- fire damage to a property.
For emergency repairs, call the Maintenance Hub immediately: 1800 422 322.
Reporting maintenance issues online
For non-urgent maintenance, you can use eRepair to submit your request online. We will review each eRepair request before processing.