Paying rent and other charges

How rent is set, access to payment options for rent and water and an overview of other charges you may need to pay.

Ways to pay your tenancy charges

Payment options for tenant charges

Easy ways to pay your rent, water, rental bond, and other charges if you are a tenant of Homes NSW.

Paying rent

Understanding rent, subsidies and reviews

How rent rates are determined, and when tenants may be eligible for a rent subsidy.

Managing your public housing rental debt

Tenants are responsible for paying rent, water, repair costs, and any outstanding debts. If you miss payments, here are steps you can take.

Managing rent and water arrears in public housing

Commonly asked questions about rent and water arrears in public housing.

Public housing rental subsidy fraud

Rental subsidy fraud is when a tenant provides false, incomplete, or misleading information about their household’s income or assets to receive a rent subsidy. 

Paying rental bonds

Public housing rental bonds

Your bond will be up to four weeks' market rent, capped at $1400. You can pay upfront or in instalments over two to three years. Assistance is available for claiming your bond back.

Bond loan deduction authorisation form

If you receive an income from Centrelink, use this online form to have your RentStart Bond Loan payments automatically deducted from your pension or allowance.

Paying for utilities

Understanding your water charges and usage

How we decide what to charge you for water, when and how to pay for it, and how to report leaks.

Managing rent and water arrears in public housing

Commonly asked questions about rent and water arrears in public housing.

Other charges

Public housing tenant repair costs

Homes NSW tenants are responsible for covering repair costs caused by them, their household members, guests, or pets, excluding damage from domestic violence, criminal activity, or normal wear and tear.  

Vacant bedroom charge

A vacant bedroom charge is an extra cost that public housing tenants pay if they live in a property that is larger than they need.

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