Your rights and responsibilities in public housing

You have rights around the way we communicate with you, having a clean safe and habitable home, when and how we visit you, your safety and welfare, and any issues you need to raise with us.

Learn about fixed-term leases, lease reviews and what to do if you disagree with the decision.

Your rights when we tell you we are planning to terminate your lease.

You can keep pets as long as they are suitable for your home, not a restricted breed, and not a nuisance to neighbours nor a health hazard.

You may be able to run a business from your home if you live in it at the same time.

As a Homes NSW tenant, you can make minor changes to your home. However, you need approval for major alterations. Here's what you need to know and do.

You can plant certain types of tress, shrubs, vegetables, herbs and fruit trees, but there are a few things to keep in mind.

Steps you can take if you don't agree with a decision Homes NSW has made, or if you believe we have breached your tenancy agreement.

If you disagree with a decision made by Homes NSW or another social housing provider, you can ask for a review. A review checks whether the right decision was made based on your situation.

You have the right to ask for help if you  cannot resolve a problem directly with Homes NSW or another housing provider.