For specialist homelessness service providers
As a homelessness service provider, you form a vital part of the service system that supports people who are homeless or at risk of becoming homeless. Your work with Homes NSW to assist people in need of stable accommodation and reduce homelessness is important.
This includes working with Homes NSW to:
- design innovative client-centred service models
- deliver quality services
- implement governance and reporting processes
- contribute to evidence-based research.
We have a range of guidelines, tools and forms for you to access and to help you provide support to clients.
Overview of specialist homelessness services
Homelessness partnerships and agreements
Homelessness partnerships and agreements include initiatives like the Protocol for Homeless People in Public Places, frameworks for stable housing, and support for mental health.
Tools and systems
We’ve created tools and systems to help you connect clients with the right services faster and more effectively.
Building skills
We’re here to support Specialist Homelessness Services providers with training, resources, and tools to strengthen your workforce and deliver quality services.
Program specifications and protocols
We’ve streamlined the key resources and guidelines to help you deliver high-quality, consistent services under the Specialist Homelessness Services program.
Accreditation for homelessness providers
Homelessness providers funded by Homes NSW must achieve and maintain accreditation to deliver high-quality services. The Homelessness Accreditation Policy Framework outlines standards, requirements, and procedures.
Recommissioning homelessness services
Contracts for Specialist Homelessness Services and the Homeless Youth Assistance Program have been extended until 30 June 2026.
Protocol for homeless people in public places
We’re committed to ensuring people experiencing homelessness are treated with respect, dignity, and without discrimination in public places.
Domestic and family violence support and initiatives
Homes NSW is expanding support for people escaping domestic and family violence by prioritising housing, crisis services, and financial assistance.
Related information and support
Planning and recovery information for fires, floods and other emergencies in NSW.
You have a right to be safe. Domestic and family violence is never okay – there is no excuse.
Find health information, support and contacts for your health and wellbeing.
Contact Homes NSW
Homes NSW
Find out how we can help you find or keep your housing and how to apply for private rental assistance, including Rentstart bond loans.
Find your nearest housing office
Use the housing office finder to locate your nearest office.
Find your nearest Community Housing Provider
Use the Community Housing Provider Register to locate your nearest provider.