NSW Government assisting Optus following data breach
Service NSW and ID Support NSW are working closely with Transport for NSW to support affected Optus customers following the recent cyberattack on their computer system.
Optus has advised some customers may have had a range of information accessed including passport and driver licence details as a result of the data breach.
Information potentially accessed will vary depending on what was originally provided by the customer to Optus.
Customers who have had both their driver licence number and associated card number compromised are expected to be contacted by Optus in coming days and are strongly advised to apply for a replacement licence as soon as possible.
The Optus communication to these customers is expected to include information on how to apply for a replacement driver licence online through Service NSW or in person at a Service NSW centre.
A $29 replacement fee will be charged by Service NSW at the time of application and reimbursement advice will be issued by Optus to customers in the coming days.
Service NSW, ID Support NSW and Transport for NSW will continue to assist Optus, cyber security and enforcement agencies on further measures required to help mitigate risk.
Optus customers impacted by the breach are asked to monitor reputable sources for updates and to remain vigilant for any attempts to obtain further information from them such as requests for bank account or other personal details.
NSW customers who need support regarding the replacement of identity documents and advice on preventative actions they can take, are encouraged to contact ID Support NSW on 1800 001 040 from Monday to Friday between 9.00 am and 5.00 pm.
Service NSW has answers to common questions.
The answers are being updated regularly.
How to contact Optus
Consumer customers: via the My Optus App or 133 937.
Business customers: phone 133 343.
Contact hours: Monday to Friday 9am - 6pm, Saturdays 9am - 5pm (AEST).