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Retirement villages exit entitlements

Topic: Policy

NSW Fair Trading is seeking feedback on the discussion paper on reforms to address exit entitlements and recurrent charges in retirement villages.

Retirement village residents holding a document

What's this about?

The NSW Government is continuing to implement recommendations arising from the Inquiry into the NSW Retirement Village Sector led by Ms Kathryn Greiner AO.

The discussion paper outlines reforms which will improve the way exit entitlements are paid and recurrent fees for general services are charged.

The changes include:

  • placing a 42-day limit on the length of time villages can charge for general services after a person leaves
  • requiring exit entitlements to be paid by the operator within six months of a person leaving a retirement village in metropolitan areas and within 12 months in regional NSW.

Have your say

There are three ways you can provide your feedback: 

  • Email: [email protected]
  • Online: consultation website
  • Mail: Retirement Village Exit Entitlements Discussion Paper
    Regulatory Policy, Better Regulation Division
    NSW Department of Customer Service
    2-24 Rawson Place
    Haymarket NSW 2000

Have your say by 16 August 2019. 

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Topic: Policy
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