Improving service levels in hospitals
Why is this important to the people of NSW?
Timely access to care in emergency departments can lead to improved health outcomes for patients, as well as reduce or avoid hospital stays.
Every year, the number of people using emergency departments increases - more than one in five adults and one in four children present at hospital at least once a year.
Despite the growing number of people accessing emergency departments, our hospitals strive for top patient care within reasonable and clinically safe timeframes.
How are we tracking?
In 2016-17 the percentage of patients through an emergency department within four hours was 74.2 per cent. This means every day 5600 patients went through an emergency department within four hours.
Compared to 2015-16, an additional 37,000 patients left the emergency department within four hours.
What are we doing?
Investing in health services
Between 2015 and 2019, we will meet additional statewide demand with:
- $21.7 billion health budget in 2017-18 – a record investment, including funding 320,000 additional people to use emergency departments
- $7.7 billion over four years invested in health infrastructure, including building new health facilities and upgrading existing facilities to ensure they are welcoming, accessible, cater for future growth, and are fit-for-purpose for both staff and patients
- $60 million for integrated healthcare via local health districts
- $32 million in community-based palliative care services, which gives patients the option to continue home-based care
- $16 million for successful preventative health programs including the Get Healthy Service, Get [email protected] and Go4Fun, to reduce the risk of developing Type 2 Diabetes.
Better access to healthcare services
The Whole of Health Program is a patient-centered approach to improve access to healthcare and patient-flow within our public hospitals.
We are delivering healthcare in the hospital, community and at home.
With an ageing population and a growing number of people living with chronic or complex health conditions, demands on the health system are increasing.
Integrated care delivers routine, seamless treatment to make sure a person’s health needs, from prevention through to end-of-life, are being met with coordinated care from both within and outside of hospital.
Project Red – Western Sydney Local Health District
Project RED is a hospital-wide initiative developed by Western Sydney Local Health District to improve the quality and timeliness of patient care. Hospital departments (from emergency to cleaning) have come together to reduce emergency department waiting times, improve transfer times and access to imaging, and improve discharge processes.
Find out how Project Red was rolled out in Blacktown Hospital, resulting in improved patient care for people living in and visiting Western Sydney.
What can you do?
- Make Healthy Normal is a step-by-step guide to a healthy lifestyle.
- Flu shots help you stay healthy through winter.
- Practising good hygiene avoids spreading illness.
Choose the right care
As our emergency departments must treat serious cases first, you can avoid a lengthy wait by using other services first.
- Healthdirect is a free health information and advice service online and over the telephone, on 1800 022 222 anytime (24 hours 7 days a week).
- The online symptom checker guides you toward the best health service for your needs.
- Regular contact with a GP helps find health problems before they become an emergency.
- Check your wait time at your local hospital online
Is your urgency an emergency?
NSW Ambulance’s campaign Is your urgency an emergency? is about changing expectations. Just as every patient who presents to an emergency department is not admitted to hospital, not every patient who calls Triple Zero (000) needs a stretcher, an ambulance or a paramedic.