Making donations to charitable fundraisers

Fake charity scammers may pose as a real charity in person or online. Only make donations to authorised charitable fundraisers.

All authorised NSW fundraisers should be listed on a public register. To know if the fundraiser is genuine:

• ask for their identification and who they work for
• check Verify NSW to see if they’re a current NSW fundraiser
• check the ACNC Charity Register to see if they’re a current national fundraiser.

When you’re checking these registers, be aware:

• fundraisers not expecting to raise more than $15,000 in NSW may not be registered. This does not mean they’re not valid fundraising appeals
• NSW automatically recognises charities registered with the ACNC. The ACNC maintains a public register that lists the official address and contact details for all registered charities in Australia.

Call us on 13 32 20 if you’re unsure.

Genuine charitable fundraisers will respect your decision-making process and will not pressure you to donate.

If you are approached for a donation and feel pressured - you should end the conversation.

You should never feel pressured to donate. If you are being pressured to make a donation this can also be a warning sign or red flag that the organisation is not legitimate.

Scammers use high-pressure tactics and often pressure people to donate immediately. Be cautious of unsolicited online or telephone requests for donations.

Visit the Scams page for more information.

If a fundraiser seeks a donation from you, they must tell you:

• the name of the charity they represent
• the charitable purpose of the appeal
• how donations will be used
• if they receive a wage, that they are employed and their employer’s name.

You’re entitled to ask the fundraiser any questions you need to feel confident about where your money is going. For example, you can ask:

• how they obtained your name and contact details
• that they contact you at a different time or in a different way
• for more information about the charity, the appeal, and how donations are used.

Always take your time to consider your circumstances before you decide to donate. Understand your financial situation and only give what you can afford.

Donations are always optional. You don’t have to donate if you don’t want to.

To help you in your decision to donate:

• Make sure the fundraiser has clearly stated their charitable purpose and you know how your funds or donations will be used.
• Take time to do your own research – talk to family, friends or search online. You don’t need to donate on the spot. You can donate later and directly to the authorised fundraiser or through their official website.
• Look for secure payment options. Be cautious about providing credit card details over the phone or to unfamiliar websites.
• Keep records, ask for receipts and check your bank statements.

Right to refuse

It’s okay to say no to unsolicited phone calls or other requests for donations.

Right to stop further contact and the Do Not Call Register

You have the right to request that your name and other details be removed from any mailing or contact list, so you don’t receive future contact or promotional material.

Fundraisers that are registered charities with the ACNC are exempt from the Do Not Call Register - meaning they can call people even if they are listed on the Register. If you want a registered charity to stop calling, request that they stop calling you and to remove your details from any contact lists they use so you don’t receive future solicitations to make donations.

Help family and carers understand their rights too – especially seniors

Encourage seniors to talk with trusted relatives or friends before making large donations or committing to ongoing donations.