Charter of Victims Rights complaints
If you are a victim of crime and believe that an agency or person providing services to you has not acted in line with the Charter, you can make a complaint.
Victims Services is here to help. Call the Victims Access Line 1800 633 063 or Aboriginal Contact Line 1800 019 123 (Monday-Friday, 9am-5pm, excluding public holidays).
The Commissioner of Victims Rights receives complaints about alleged breaches of the NSW Charter of Victims Rights. Victims Services assists the Commissioner to manage complaints.
What complaints can be made
Complaints can be made about:
- all NSW government agencies and their staff working with victims of crime
- any person or non-government agency funded by the state to provide services to victims of crime.
The Commissioner cannot intervene in police investigations or court cases.
Steps to take
If you feel your Charter rights have not been met, first try talking to someone within the agency you are dealing with.
If you are not satisfied with the response, ask the person to tell you how to make a complaint to their agency.
If you are still not satisfied after your complaint has been looked at by the agency, or if you are uncomfortable making a complaint, you should contact Victims Services for help.
What happens after a Charter complaint is made
When Victims Services receives complaints about alleged breaches of the Charter, we try to resolve them as fast as possible. We may also make service recommendations to agencies.
How long complaints take to resolve
We try to resolve all complaints within 28 business days, but depending on the type of complaint this may take longer.
Protecting your information
With your consent, we make contact with the relevant service provider or agency and assist in resolving your concern. If you don’t give us consent to do this, we will note your concerns, but we cannot act on your complaint.
Make a complaint
To make a Charter complaint, fill out the Charter of Victims Rights complaint form and send it to Victims Services by email or post:
Post
The Commissioner of Victims Rights
Victims Services
Locked Bag 5118
Parramatta 2124 NSW
Authorise someone else to make the complaint for you
You can also use this form to Authorise a representative to make a complaint on your behalf.