The Case Management Procedure provides step-by-step guidance for Youth Justice NSW employees on delivering case management to young people in community and custody settings. It outlines the full case management process, including allocation, induction, assessment, case planning, implementation, monitoring, case plan reviews, exit planning, and administrative review. The procedure emphasises engaging young people and their families, gathering information through assessment, identifying strengths and risks, and developing collaborative case plans with clear, achievable goals that support positive behavioural change and reduce reoffending.
The procedure also defines the responsibilities of caseworkers, managers, psychologists, and other staff throughout the supervision period. It requires regular monitoring and review of case plans, ongoing documentation in CIMS, coordinated support during transitions between community and custody, and thorough exit planning to help young people maintain progress after Youth Justice involvement ends. The overall aim is to ensure consistent, accountable, and evidence-based case management that supports young people to achieve positive outcomes while addressing their risks, needs, and individual circumstances.
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