These Guidelines provide direction for YJNSW Employees in how to uphold the rights of young people and stakeholders, including Official Visitors and victims of crime, to make a complaint if they are not satisfied with the nature of, or way, its services are delivered.
Complaints should be seen in a positive light and, when managed well, can help YJNSW improve the way we provide services and build stronger relationships with our clients.
A version of these Guidelines which details the most important features from a young person’s point of view has also been developed in consultation with young people. It is available to all young people in contact with YJNSW.
Download the Guidelines to find out more.
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