Find out more about emergency accommodation options if you’re experiencing family or domestic violence, are homeless or at risk of becoming homeless
If you can’t pay your rent
A temporary 60-day halt on evictions for tenants behind in their rent due to coronavirus (COVID-19) was introduced by the NSW Government on 15 April 2020.
You’re eligible if your household income has been reduced by 25% or more because you, or a rent paying member of your household, have:
- lost your income or job due to coronavirus business closures or stand-downs, or
- had to stop working or reduce work hours due to coronavirus illness or carer responsibilities
After the temporary 60-day halt on evictions
The 60-day temporary halt on evictions ended on 13 June 2020.
There was an initial 6-month restriction on evictions for tenants behind in their rent who’ve been affected by coronavirus. This was due to end 15 October 2020 but has been extended until 26 March 2021.
During this time, a landlord can only apply for eviction if they show:
- they’ve tried to negotiate a rent reduction in good faith
- they went through the dispute resolution process with NSW Fair Trading
- it’s fair and reasonable in that specific case
Requesting a rent reduction, deferral or waiver
Landlords and tenants should try to negotiate a rent reduction, deferral or waiver for a set period of time.
Any request for a rent reduction will need to include:
- your original household income
- proof of your change in income due to coronavirus, such as a job termination or stand down letter
- the amount of rent you can afford to pay
- any income support payments you receive
NSW Fair Trading has a template letter you can use when contacting your landlord to request a rent reduction.
If you reach an agreement with your landlord, you should put in writing any decisions made about:
- whether the rent will be waived, deferred or reduced
- the amount of rent payable
- the date the agreement will be reviewed
- a repayment plan, if applicable
You can still be evicted during this time if you break the other conditions of your lease.
If you can’t come to an arrangement with your landlord
A free dispute resolution process is available through NSW Fair Trading for those who have tried to negotiate with their landlord and can’t come to an agreement.
If you live in shared housing
The temporary 60-day halt on evictions applies to shared households who meet the eligibility requirements.
This includes any tenant who is a:
- head-tenant - if you’ve signed a lease for the whole property, you’re responsible for paying the rent
- co-tenant - if there’s more than one tenant that’s signed a lease, you’re jointly responsible for paying rent
- sub-tenant - if you’ve signed an agreement with the head-tenant to pay them the rent
Even if you pay your share of the rent, it's important to check if your housemates are paying their share.
If rent becomes overdue, a landlord can start legal proceedings against any co-tenant for the total rent due, not just their portion of it.
If you live in social or community housing
Tenants of social housing aren’t covered by the temporary 60-day halt on evictions. Social housing providers have their own processes when dealing with rental arrears.
It’s important that you tell the organisation that provides your housing straight away if you’re having trouble paying rent:
- for social housing tenants, contact your client service officer (CSO)
- for community housing tenants, contact your community housing provider
Ending a lease and notice periods
If you or the landlord want to end a lease, the amount of notice required will depend on the type of lease and the reason for ending it.
Ending a lease is not the same as an eviction. It’s the termination of the rental agreement and gives notice to the tenant to move out of the property by a certain date.
If you end the lease
You may have to pay some costs if you want to end your fixed term lease early, unless you:
- are experiencing financial hardship - this requires an application to the NSW Civil and Administrative Tribunal (NCAT)
- have accepted an offer of social housing
- need to move into a nursing or care home
If you’ve been impacted by coronavirus and want to end your lease early, you can apply to the NCAT lease if:
- your landlord has refused to participate in a formal rent negotiation process through NSW Fair Trading, or
- you and your landlord have attempted a formal rent negotiation process but were unable to come to an agreement
In these circumstances, the NCAT may cap the cost of breaking your lease to a maximum of 2 weeks rent.
If your landlord ends the lease
The amount of notice period your landlord needs to give may have temporarily changed, as a result of the new measures introduced by the NSW Government on 15 April 2020.
While these temporary measures are in effect, your landlord will need to give at least 90 days’ notice if they wish to terminate a tenancy that's:
- fixed term (for a specific period of time) at the end of that term
- periodic (month by month)
- in breach of the tenancy agreement
- lasted for 20 years or more
The extended notice won't apply if you:
- are behind in your rent and not affected by coronavirus
- have caused serious damage to your own or other residents' property
- are using the property for illegal purposes
- have threatened or abused other residents or the landlord
If you owe money in rent or bills, the landlord can apply to keep part or all of your rental bond to cover the amount you owe.
In some circumstances, your landlord may be able to end a fixed term lease early. This could be because:
- they’re experiencing financial hardship - this requires an application to the NSW Civil and Administrative Tribunal (NCAT). No minimum notice period is needed
- they’re selling the property. In this case, 30 days’ notice period is needed
If you don't move out by the end of the notice period, the landlord can apply to the NCAT to have you evicted. Learn more under Section 3: If you’re evicted from your home.
Ending a lease due to family or domestic violence
Call Emergency Triple Zero on 000 if you or your children are in immediate danger.
Call the Domestic Violence helpline on 1800 656 463 for free telephone crisis counselling and referral services.
You can end a lease immediately if you or your children are at risk of, or experiencing, family or domestic violence. This includes if you or your children:
- have experienced a domestic violence offence during the tenancy
- are protected by any type of domestic violence order (DVO)
- are protected by a family law injunction
- have been declared by a doctor to have experienced domestic violence
You need to give the landlord or managing agent a domestic violence termination notice indicating the date you want to end the lease. You can download a template letter to help write a domestic violence termination notice at NSW Fair Trading.
You can end the lease the same day you give notice or at a later date.
The notice must also include one piece of supporting evidence, such as a:
- certificate of conviction for the domestic violence offence
- family law injunction
- provisional, interim or final domestic violence order (DVO)
- declaration made by a medical practitioner in the prescribed form
You do not have to give the notice to your landlord in person.
If you live in a boarding house
The temporary 60-day halt on evictions applies to those living in registered boarding houses who meet the eligibility requirements.
If you want to move out and there is no notice period listed in your lease or agreement, you can give reasonable notice instead. For example, if you pay rent weekly, it’s reasonable to give 7 days’ notice.
If you’re evicted from your home
If you don’t move out of the property by the date your lease ends, your landlord can apply for a termination order at the NSW Civil and Administrative Tribunal (NCAT) to have you evicted.
If you’re still in the property by the date in the termination order, a sheriff’s officer can legally remove you from the property under a warrant for possession issued by the NCAT or a court.
It’s illegal for a landlord to lock you out of your home without following this process.
If you're overseas and currently unable to return to Australia
If your lease has been terminated and your belongings are still in the property, the landlord can’t dispose of them without giving you notice.
Talk to your landlord about your options. You may be able to arrange to have your things stored or collected for you until you can return.
Being listed on a tenancy database
Tenancy databases keep information relating to problems that real estate agents or landlords experienced during a tenant’s stay at a property.
Being listed on a tenancy database is commonly known as being blacklisted.
It can affect your ability to find a rental property in the future, as real estate agents use tenancy databases to screen potential tenants.
There are strict rules around when a tenant can and can’t be listed on a tenancy database.
Tenants can’t be listed if they:
- fall behind with the rent
- are given a termination notice, or
- ended their tenancy in circumstances of domestic violence
A tenant can be listed on a database for 3 years if:
- they've left the property and owe money for a breach of the lease that is more than the rental bond, or
- the NSW Civil and Administrative Tribunal (NCAT) has made an order terminating the lease because of something the tenant has done wrong
You’ll be notified in advance if you’re going to be listed on a tenancy database and will have a chance to dispute the listing.
Get financial help
You may be eligible for Rent Assistance if you get one of the following payments or benefits:
- Youth Allowance
- Parenting Payment
- Special Benefit, or
- more than the base rate of Family Tax Benefit
You will also need to be paying either:
- fees in a retirement village
- board and lodging, or
- site or mooring fees if your main home is a caravan, relocatable home or boat
The amount of Rent Assistance will depend on how much rent you pay.
You don’t need to apply for Rent Assistance, your eligibility will be automatically assessed when you claim one of the relevant payments.
Other moving costs
You may be able to get help with the cost of your rent, bond and moving through various support programs, including:
- Rent Choice
- Tenancy Assistance
- Rentstart Bond Loan
- Advance Rent
- Rentstart Move
Temporary financial support
There is a range of temporary financial support for people affected by coronavirus. The type of support you can get will depend on your situation, and may include:
If you’re affected by coronavirus, you can also:
- get early access to your superannuation
- reduce your superannuation minimum drawdown rates
Some energy providers are extending payment periods for customers who have been financially affected by coronavirus. Talk to your energy company about your options if you’re having trouble paying the bill.
There are a number of rebates available to eligible customers that can help reduce energy bills, including electricity and gas rebates for:
- retail customers (if you get your bill from an energy retailer)
- on supply customers (if you get your energy bill or invoice from a strata manager or from a community or village operator)
Some of these rebates available include the:
- Low Income Household Rebate
- Family Energy Rebate
- Seniors Energy Rebate
- Energy Accounts Payment Assistance (EAPA) Scheme
Get support and advice
It's important to reach out and get help if you've been affected by coronavirus.
In addition to financial and legal support services, there are also many mental health resources available to help you manage and maintain your mental wellbeing.
- Financial Rights Legal Centre provides advice and advocacy for people in financial stress
- National Debt Helpline on 1800 007 007 offers free financial counselling
Legal and tenancy services
- LawAccess NSW on 1300 888 529 for a free telephone service that provides legal information, referrals and advice
- Community Legal Centres NSW is a not for profit that offers free legal assistance
- Tenants' Advice and Advocacy Services for free and independent information, advice and advocacy for tenants in NSW
- Aboriginal Tenants Advice and Advocacy Service for information, advice, advocacy and representation services for Aboriginal tenants in NSW
- NSW Civil and Administrative Tribunal (NCAT) for resolving tenancy disputes between landlords and tenants in NSW
- NSW Fair Trading to make a residential tenancy complaint
Mental health support
- NSW Mental Health Line on 1800 011 511 for professional help, advice and referrals to local mental health services
- Kids Helpline on 1800 551 800 offers free, confidential phone and online counselling anytime for young people aged 5 to 25
- Relationships Australia provides relationship support services
- Beyond Blue or 1800 512 348 for help with depression and anxiety
- Domestic Violence helpline on 1800 656 463 for counselling, advice and referrals to support services and shelters
- Red Cross Australia provides information and advice on looking after yourself and your family during a crisis
- Mensline on 1300 789 978 for telephone and online counselling for men
- Head to Health to find mental health resources and services
- Services Australia to find a social worker