Making changes and repairs

Your landlord or agent is responsible for keeping the property in a reasonable condition that’s fit for you to live in. 

This doesn’t mean it needs to be in perfect condition. What’s considered reasonable will depend on the age of the property and the amount of rent being charged.

As a tenant, you’re responsible for any damage that's caused deliberately or through lack of care. In most situations, you’ll be responsible for the cost of repairing the damage.

There are certain processes you’ll need to follow if you want to:

• make any changes to the property, such as installing hooks to hang a picture
• request a repair to the property, including if the repair is urgent