Customer first approach to help businesses

Published: 3 Nov 2018

Premier Gladys Berejiklian today announced the NSW Government is setting up new processes and a specialist team to help resolve problems encountered by small businesses during the construction of major infrastructure projects across the State.

Under the changes, small businesses will be provided with key information and options on what help and support they can access, and where necessary specialist case officers appointed by agencies as a key point of contact.

Treasurer Dominic Perrottet will take on responsibility to ensure large budget projects, with potentially significant impacts on small businesses, are identified early and businesses offered the support they need.

“This Government is building an unprecedented amount of new roads, rail, schools and hospitals across the State,” Ms Berejiklian said.

“We are transforming NSW with $87 billion worth of projects in the pipeline over the next four years, but we recognise these cause some disruption along the way.”

“That is why the Treasurer is taking on this new role focused on ensuring small businesses impacted during the construction of these projects have access to the support they need as quickly as possible.”

Mr Perrottet said the NSW Customer Service Commissioner, Glenn King, would immediately undertake a review of existing procedures, set-up a website and hotline, and have a dedicated team who will work with individual project staff to ensure issues are resolved.

“We are adopting a customer-centric process with a face-to-face commitment to do everything we can to solve problems for small businesses,” Mr Perrottet said.

“The NSW Government will be redoubling its efforts in reaching out to small businesses to ensure their concerns are heard and we respond quickly.”

“It is vital we make the process as simple as possible, give businesses the support they need and solve their problems.”

Top of page