Digital photo card trial extended to more suburbs

Published: 26 Mar 2021

Released by: Minister for Customer Service and Digital Government, Minister for Customer Service

Following a successful initial trial of the Digital Photo Card in the Penrith area, the trial is being extended to cover a broader geographical area.

From today, residents of Blacktown and surrounding suburbs who have a plastic NSW photo card ID can access a digital version through the Service NSW app.

Minister for Customer Service Victor Dominello said that the Digital Photo Card trial is off to a great start, receiving a 98 per cent thumbs up rating from customers.

“We’re pleased to start sharing the convenience of this practical digital innovation with more NSW Photo Card holders,” Mr Dominello said.

“As with the Digital Driver Licence, the Digital Photo Card gives you the convenience of having your ID stored on your phone, meaning it’s never far from your fingertips.”

The trial will further test the functionality and effectiveness of the Digital Photo Card ahead of the state-wide rollout.

During the Digital Photo Card trial, plastic Photo Card holders in the trial areas will be able to use their mobile device to enter licensed venues and transact with other businesses who check ID, such as licensed venues, major retailers, and pharmacies.

The Digital Photo Card is hosted securely on the Service NSW app, which is locked with a PIN.

The Digital Photo Card builds on the success of the Digital Driver Licence, which is now held by more than 2.5 million licence holders in NSW, representing 46 per cent of drivers.

“When a customer is issued their Photo Card or updates their details, they can simply refresh the app to opt-in for a digital card, without having to wait for a plastic card to arrive in the post,” Mr Dominello said. “

The Digital Photo Card remains available offline if the card holder remains logged into the Service NSW app.”

838 customers participated in the Penrith pilot. The extended trial zone includes postcodes 2148, 2767, 2766, 2760, 2759 and 2770.

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