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Digital photo card trial goes live in Penrith

Published: 2 February 2021
Released by: Minister for Customer Service

Thousands of NSW Photo Card holders who live in the Penrith area can now download a digital version of their identification through the Service NSW app.  

Minister for Customer Service Victor Dominello said that the Digital Driver Licence has been a resounding success and led to many customers requesting a Digital Photo Card
 
“This is another example of the NSW Government bolstering the Service NSW app to put customers first and make life easier for people,” Mr Dominello said. 
 
“With a Digital Photo Card, as long as you have your phone, you always have your ID with you. It’s hassle free and only takes minutes to download.” 
 
The Digital Photo Card builds on the success of the Digital Driver Licence, which is now held by more than 2.4 million licence holders in NSW, representing 41 percent of drivers. Close to 2000 new users are adopting the technology each day, earning it a 95 percent customer approval rating.  
 
There are more than 970,000 Digital Photo Card holders in NSW.  
 
Member for Penrith Stuart Ayres said the trial will test the functionality and effectiveness of the Digital Photo Card ahead of a state-wide roll out.  
 
The trial will allow Photo Card holders in the trial area to use their mobile device to enter licensed venues and transact with other businesses who check ID, such as hotels, major retailers, telcos, convenience stores, tobacco retailers and pharmacies,” Mr Ayres said. 
 
“The Digital Photo Card is hosted securely on the Service NSW app, which is locked with a PIN. I encourage Penrith residents to give it a go and let us know what you think.” 
 
When a customer is issued their Photo Card or updates their details, they simply refresh the app for real-time updates, without having to wait for a plastic card to arrive in the post.  
 
The Digital Photo Card remains available offline if the card holder remains logged into the Service NSW app. The following postcodes are included in the trial – 2750, 2745, 2747, 2748, 2749, 2773. 

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