First ID support platform for NSW customers hit by cyber crime

Published: 19 Dec 2021

Released by: Minister for Customer Service and Digital Government, Minister for Police and Emergency Services, Minister for Customer Service


Victims of identity crime will now have a single point-of-contact for information and support with the launch of the NSW Government’s nation-leading identity support unit, IDSupport NSW.

Minister for Digital and Customer Service, Victor Dominello said NSW customers affected by identity crime now had one front door to government to get help.

“This is a growing and increasingly sophisticated problem right around the world and NSW will lead the way when it comes to the solutions,” Mr Dominello said.

“IDSupport NSW will for the first time provide a single point-of-contact for customers who have had their identity compromised, while ensuring we have a coordinated end-to-end privacy incident response service in NSW Government.

“The unit will remove the burden from customers who need to replace identification documents at what we know can be a difficult time.”

IDSupport NSW will work in partnership with Australia's leading national identity resilience provider IDCARE to streamline remediation of compromised Government proof-of-identity documents and provide expert advice to address issues with broader identity misuse.

Minister for Police and Emergency Services, David Elliott said that IDSupport NSW will be a valuable complement to work of the NSW Police Force in combatting identity and cybercrime, noting that 2021 has been a record year in terms of the number of arrests made by the NSW Police Cybercrime Squad.

“The NSW Police Force will work closely with IDSupport NSW to respond to cases where police find the identity information of innocent victims in the possession or control of criminals, including where it is for sale in illicit online marketplaces,” he said.

“This is an important initiative of the NSW Government Identity Strategy that will help protect the people of NSW from the growing scourge of identity crime."

If a customer’s personal information or government credentials have been compromised, they can contact IDSupport NSW’s free number 1800 001 040 Monday to Friday to get advice and guidance on how to deal with the compromised documents, how to keep their information safe and get access to additional support such as counselling services.

For more information visit IDSupport.

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