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Four million citizens using Service NSW app

Published: 3 March 2021
Released by: The Premier

The NSW Government’s Service NSW app has been downloaded more than four million times, approximately 75% of NSW’s adult population.

The app has been used by patrons across the state for more than 117 million COVID Safe check-ins. 

Premier Gladys Berejiklian said the technology has been a game changer for businesses and customers during the pandemic, while keeping the community safe.

“I want to thank the people of NSW for downloading the Service NSW app more than four million times, accounting for around half the state’s population, which continues to keep our community safe from COVID-19,” Ms Berejiklian said.

“We are using technology to enhance the user experience and prioritise public safety, and these figures show that citizens have embraced our digital solutions.

“The app has not only provided an easy solution for businesses and customers for checking in, it importantly assists NSW Health and the contact tracing team in the event of an outbreak.”

Minister for Customer Service Victor Dominello said more than 80,000 businesses are actively using the check-in feature, with 94% giving it the thumbs up.

“We want the customer to be at the centre of everything we do, which is why we are constantly bolstering the app in response to feedback,” Mr Dominello said.

“We have recently updated the app to enable customers to save the details of their dependents and soon the check-out will be easier for customers, with a new reminder notification around the corner.

“You can also use the app to download a Digital Driver Licence, renew registrations and find out the latest COVID advice.” 

Further information is available on Service NSW.

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