NSW digital driver licence downloads hit two million

Published: 6 Dec 2020

NSW drivers have more than two million reasons to download a Digital Driver Licence (DDL), with the significant milestone achieved only a year since its launch. 

Minister for Customer Service Victor Dominello said the DDL is safe, secure and can be used as proof of age and ID at a range of venues and police roadside checks.  
“Two million people (36 per cent of all driver licence holders) can’t be wrong. Drivers simply love the technology, with 95 per cent giving it the thumbs up,” Mr Dominello said. 
“Most State borders have reopened and many people will be travelling and visiting venues during the festive season, so do yourself a favour and download the DDL.."
Customers have used the DDL to sign into venues more than 562,000 times. 
In September, NSW Parliament passed legislation that expanded the use of the Digital Driver Licence, giving it the same legal status as a plastic driver licence card. The DDL is now accepted by Police in every Australian State and Territory.  
Mr Dominello encouraged customers to download a DDL in advance of the NSW Government’s Dine and Discover program going live. 
“To download a DDL  you need to create a MyServiceNSW Account, which is also a requirement for Dine and Discover. So the sooner you create an account, the sooner you can reap the rewards,” Mr Dominello said. 
The DDL is hosted securely on the new Service NSW app, locks with a PIN and can be accessed offline. It provides additional levels of security and protection against identity fraud, compared to the plastic driver licence. 
To get a DDL, licence holders will need to create a MyServiceNSW Accout and download the Service NSW mobile app on their smartphone. The digital licence will always be opt-in only. 
Licence holders are recommended to carry their plastic card as a backup when travelling interstate.  

Top 10 postcodes for DDL downloads: 
Postcode Suburb/Area Downloads 

2148  Blacktown  14,617 
2155  Kellyville  13,093 
2154  Castle Hill  12,211 
2144  Auburn  11,214 
2153  Baulkham Hills  10,762 
2444  Port Macquarie  10,123 
2830  Dubbo  10,077 
2160  Merrylands  9,705 
2800  Orange  9,566 
2200  Bankstown  9,369 



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